my data panel wont work no matter what, it doesnt respond to anything

[281005monica]

I have uninstalled/reinstalled fusion 360, uinstalled/reinstalled all my graphics drivers, updated them done all i know on this earth, but it still wont respond, it just gets stuck with a blank screen, or the fusion start up screen, or the data panel outlet itself in some weird folded fashion. Help me out, i really need the working soon, ive got a project to complete

[RajkumarIlanchelian · Accepted solution]

@281005monica Can you please try the below? 

1. Make sure that Fusion installer is not running in task manager

2. Go to C:\Users\user\AppData\Local\Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360

3. On your desktop or where ever the Fusion short cut is please delete that too
4. Do not use the same Fusion installer. Can you please download the installer again? (make sure that 360 is not found in the installer name)
5. Now install again

[anoop.sukumaran.latha]

@281005monica If the above installation steps from Raj did not work, can you tell us how the other places like activity feed, hometab, extensions are behaving. Are you seeing blank view there? Also can you please share your dxdiag report?

[281005monica]

it has started working again after i changed my graphics card, thank you

[281005monica]

hello, fusion has started acting up again, this time it seems that the display is off, like it is stuck to the homepage, it doesnt change when i click on a folder or stuff but the thing is if click at that place again and again the documents in that folder open....

Idk how to say this but i think just the data panel display is not working correctly

Please help me out

[RajkumarIlanchelian]

@281005monica @Is there a small video you can post of what you are experiencing? Still seems like related to graphics. 

[281005monica]

 ive also add some images of

Instances where the data panel is blank or is sorta warped 

[281005monica]

Also u can see me trying to click on those folders or use the scroll bar but it doesn't respond

[anoop.sukumaran.latha]

Hey @281005monica This looks like an edge case with rendering. We will need additional hardware details to proceed. Can you please collect & share the information via DxDiag.exe. 

Few more clarifying questions, 1. Are you observing this after upgrading Fusion to the latest July release. 2. Is this happening only when navigating to some place or is this consistent after startup?

[281005monica]

1st question: yes, 2nd: after every startup. also ive attached the dxdiag file.