My copy of fusion 360 is broken

[Anonymous]

I couldn't open fusion 360, it would just 'hang' on start up. I tried the steps on https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus... and nothing worked so I uninstalled it and tried reinstalling fusion 360 but it won't install. the program says "we're not sure what is preventing installation" but it also says "<urlopen error timed out>"

[RajkumarIlanchelian]

@Anonymous Can you please collect the log files per this article and post here? 

[RajkumarIlanchelian]

@Anonymous Another solution to try out - https://forums.autodesk.com/t5/fusion-360-support/quot-we-are-not-sure-what-is-preventing-installation-quot/m-p/8564635/highlight/true#M45788

[Anonymous]

how do I upload my log files on here? its a 1000word limit and doesn't support .log or .docx files

[RajkumarIlanchelian]

.zip is the easiest way to post 

[Anonymous · Accepted solution]

log attached

[RajkumarIlanchelian]

BTW did you try this solution? https://forums.autodesk.com/t5/fusion-360-support/quot-we-are-not-sure-what-is-preventing-installati...

[g-andresen]

Hi,

1. have you done a CLEAN UNINSTALL.
2. create a new user on your system (WIN/MAC), install Fusion and start with your "old" account.

günther

[Anonymous]

im on Mac so I don't know how to turn off my version of windows defender

[Anonymous]

good to know you guys know the problem and there is a solution, great program