So, my University updated all of our institutional email addresses as part of a rebranding campaign. My Fusion360 account was created with my original institutional email. I since updated my Autodesk profile with the new email address, but upon logging in with the new email none of my cloud files show up. Functionally, it seems as if I created a second account and not actually changed the login – since now I have two separate logins linked with a separate set of files.
Fast forward to today – my old account with files says 'account expiring' at the top of the screen. I subsequently received a renewal email at an unknown address because of institutional forwarding – and renewed an unspecified account. After renewing, my old login remains as 'account expiring'.
My main question is whether or not I will lose access to the original login and files, and what I should do about it. I've been exporting files from my old login in the event I lose access and need to import to the new login, but perhaps there is a better solution?
Chat support stated this is a functionality issue that should be posted in the forums.
Thanks!
