Login Loop and "No Active Hub"

Login Loop and "No Active Hub"

ajharkey
Observer Observer
2,989 Views
8 Replies
Message 1 of 9

Login Loop and "No Active Hub"

ajharkey
Observer
Observer

Whenever I attempt to open Fusion I am prompted to login and whenever I do I get the attached messages in the top bar Screenshot 2024-09-26 at 11.40.47 AM.pngsaying that my account has no active hub then the original login screen pops up again. However, I can still view my Hubs in the hub dashboard and they are still active. I am the only admin in a collaborative hub and need quick access. If anyone can help me with this I would be grateful.

2,990 Views
8 Replies
Replies (8)
Message 2 of 9

669930
Observer
Observer

I have a similar issue. I am stuck in a login loop where I try to login and then instantly get logged out.

Message 3 of 9

olivb
Community Visitor
Community Visitor

I have the same problem still occurring to me.

Message 4 of 9

kevinharwick
Observer
Observer

Same issue for multiple machines for me in an education licensing environment on M1-M3 MacBook Airs. Anybody successful? Strangely, some machines in the same environment were able to get in after several reinstalls.

Message 5 of 9

brad_waler
Explorer
Explorer

Same issue.

Message 6 of 9

n_wangQHUNV
Community Visitor
Community Visitor

same here!!!

Message 7 of 9

brad_waler
Explorer
Explorer

I think I may have fixed this by opening web-based Fusion (https://fusion.online.autodesk.com) and creating a new "Test" team, or at least, that's what I called it. When I log in as a student, I see Untitled (Test) in the Fusion window.

 

This whole process is confusing and apparently Autodesk offers no support. I am an IT tech for a K-12 trying to help a teacher and I know nothing about actually using Fusion. He just wants his kids to get in to the product.

 

Image 10-16-24 at 11.54 AM.jpg

Message 8 of 9

kevinharwick
Observer
Observer

Circling back to let you know that this solved the issues I had in the OP. Thank you!

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Message 9 of 9

gerald_dino
Community Visitor
Community Visitor

Is there any solution / fix yet? 😞

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