Locked out of my account due to log-in mechanism change

Locked out of my account due to log-in mechanism change

kcherdch
Observer Observer
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Message 1 of 5

Locked out of my account due to log-in mechanism change

kcherdch
Observer
Observer

I previously had logged into Fusion360 using my edu email. Now my Fusion360 logged me out. When I try to sign back in, it now redirects me to my edu email login for SSO login. My email is now disabled with them, and that caused Fusion360 to not be able to log-in. I have my design files in there that I need access to and this is a huge issue. I received 0 warning about the new change in log-in mechanism. How do I get help in moving my old files to a new account if I can't access my old one then? AI Assistant shut me off because they kept asking for my subscription ID. I kept telling the agent I can't get that information because I can't log in. This kept going in a loop. Need some assistance on this.

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141 Views
4 Replies
Replies (4)
Message 2 of 5

RajkumarIlanchelian
Autodesk
Autodesk
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Message 3 of 5

kcherdch
Observer
Observer

I tried following however I’m still stuck with the login loop. I still have access to the 2FA just fine but when I login it says I don’t have permission for the app from my university’s page. I need this escalated so I can change my email for my previous account to a new one.

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Message 4 of 5

kcherdch
Observer
Observer

@RajkumarIlanchelian I'm awaiting your help to help escalate this as the sign-in mechanism is locking me out. The article doesn't work for me either.

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Message 5 of 5

RajkumarIlanchelian
Autodesk
Autodesk

@kcherdch Can you please give me your case ID? 

Rajkumar Ilanchelian
Autodesk Fusion

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