Latest Fusion 36 Build 17-04-2023 Not Working

[geoff-hill]

Just downloaded update to Fusion 360 now unable to sign back in and get it running

Please get back ASAP

Geoff

[chip_stark]

Hi Geoff,

  I'm sorry you are having issues running Fusion 360 after the latest update.  Could you send us the logs for Fusion?  It would help us diagnose what the problem is.   

Fusion 360 logs location:

• Windows:
  • C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\logs  (Look for all *.log files.)
  • C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\logs  (Look for all *.log files. Logs here when login is unsuccessful.)
• macOS:
  • Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>(Alphanumeric Folder)>logs  (Look for all *.log files)
  • Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>logs  (Look for all *.log files. Logs here when login is unsuccessful.) 

Id Services Log File location on version 2.0.15775 or newer:

• Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log
• macOS: ~/Library/Application Support/Autodesk/Identity Services/Log/IdServices.log

Thanks.

[geoff-hill]

20210914T150127 I 2440 Version : 2.0.10940
20210914T150127 I 2440 UTC offset : 1
20210914T150127 I 2440 Loading configuration from:C:/Users/User1/AppData/Local/Autodesk/webdeploy/production/13f72ad9475f6108d4ece296925d1894c64ad1cd/Fusion 360.server.config
20210914T150128 I 2440 PROXY: WindowsProxyOptionId set to Automatic
20210914T150128 W 2440 PROXY: failed to query IE proxy configuration - The Proxy Auto-configuration URL was not found.


20210914T150128 I 2440 PROXY: proxy server set to DIRECT
20210914T150129 I 2440 Request(https://ui-dls360.autodesk.com/fusion/version.txt) - workflow: attempt:0 status:200 requestId: UI:1
20210914T150129 I 2440 SLM: device id = f82fe260-2b9c-d25a-60d4-00995a9b92f8
20210914T150129 I 2440 SLM: Initialized
20210914T150129 I 8348 Disk capacity: 857,198MB Disk free: 404,651MB Percentage free: 47 UIThread: no Time: 0.00062s
20210914T150129 I 2440 ADP - 42b07eb4-82b2-448c-8b3a-33e5816cd330
20210914T150129 I 2440 searchAndLoad exec path: C:/Users/User1/AppData/Local/Autodesk/webdeploy/production/13f72ad9475f6108d4ece296925d1894c64ad1cd/Fusion360.exe
20210914T150131 I 2440 SYNHUB: Loading config files in directory C:/Users/User1/AppData/Roaming/Autodesk/Synergy

20210914T150131 I 2440 SYNHUB: Loading config file C:/Users/User1/AppData/Roaming/Autodesk/Synergy/NLauncher.syncfg

20210914T150133 I 11240 LaunchDarkly client initialization process is finished successfully! ThreadID: 11240, Function: Ns::LDCSDKWrapper::initLDCallback, Line: 336
20210914T150133 I 9224 LD CSDK for type Global was initialized with a total time of 0.000002 seconds ThreadID: 9224, Function: Ns::CSDKLDFeatureFlagsManager::getFlagValue, Line: 137
20210914T150133 I 2440 Load Feature Toggle Xml:C:/Users/User1/AppData/Local/Autodesk/webdeploy/production/13f72ad9475f6108d4ece296925d1894c64ad1cd/Fusion/Server/Fusion/Resources/FeatureToggle/FeatureToggle.xml
20210914T150133 I 2440 Live update: disabledUpdateCheck
20210914T150133 I 2440 Live update: FirstTimeHere
20210914T150133 I 2440 Live update: To fire updateNoAction
20210914T150133 I 2440 checkVersion ThreadID: 2440, Function: Nu::WhatsNewBannerCmdDef::updateNoAction, Line: 99
20210914T150133 I 2440 current version: 2.0.10940 ThreadID: 2440, Function: Nu::UIApplication::firstTimeVersionLaunched, Line: 114
20210914T150133 I 2440 last version: ThreadID: 2440, Function: Nu::UIApplication::firstTimeVersionLaunched, Line: 118
20210914T150133 I 2440 display Banner. ThreadID: 2440, Function: Nu::WhatsNewBannerCmdDef::updateNoAction, Line: 102
20210914T150134 I 2440 Load Feature Toggle Xml:C:/Users/User1/AppData/Local/Autodesk/webdeploy/production/13f72ad9475f6108d4ece296925d1894c64ad1cd/FusionDoc/Server/FusionDoc/Resources/FeatureToggle/FeatureToggle.xml
20210914T150134 I 2440 C:\Users\User1\AppData\Local\Autodesk\webdeploy\production\13f72ad9475f6108d4ece296925d1894c64ad1cd\Applications\Simulation\SimCommon10.dll ThreadID: 2440, Function: DllMain, Line: 22
20210914T150134 I 2440 Process attach ThreadID: 2440, Function: DllMain, Line: 23
20210914T150134 I 2440 C:\Users\User1\AppData\Local\Autodesk\webdeploy\production\13f72ad9475f6108d4ece296925d1894c64ad1cd\Applications\CAM360\SimIdealizations10.dll ThreadID: 2440, Function: DllMain, Line: 16
20210914T150134 I 2440 Process attach ThreadID: 2440, Function: DllMain, Line: 17
20210914T150135 I 2440 Libeagle app mode: Hosted ThreadID: 2440, Function: void __cdecl Application::cEagleAppPrivate::Init(void), Line: 236
20210914T150136 D 2440 ADSK Sample Rules read from XML.
20210914T150136 I 2440 Toolbar loader: Stopping...
20210914T150136 I 2440 Toolbar loader: Stopped
20210914T150136 I 2440 ***startSession: BEGIN
20210914T150136 I 2440 getEntitlement
20210914T150136 I 2440 authenticate:begin
20210914T150136 I 2440 login start
20210914T150207 I 2440 ElectronOptionGroup::onReset ThreadID: 2440, Function: NaElectronUI::ElectronOptionGroup::onReset, Line: 181
20210914T150207 I 2440 Going to load toolbar customizations files ThreadID: 2440, Function: Nu::ToolbarManager::loadCustomization, Line: 465
20210914T150207 I 2440 Completed loading toolbar customizations files ThreadID: 2440, Function: Nu::ToolbarManager::loadCustomization, Line: 467
20210914T150207 I 2440 AnalyticItemCounts Terminating with:0 items
20210914T150207 I 2440 WorkflowTrackManager Terminating with:0 items
20210914T150207 I 2440 ADP - optIn: 1 prompted: 1
20210914T150207 I 15860 Workflow start: /v1/licenses 1-6140ab5f-4fc1ae92c17f470c88ee4fbc
20210914T150207 W 2440 Login - Login Dialog Exit
20210914T150207 I 15868 Disk capacity: 857,198MB Disk free: 404,648MB Percentage free: 47 UIThread: no Time: 0.00048s
20210914T150208 I 2440 Going to load toolbar customizations files ThreadID: 2440, Function: Nu::ToolbarManager::loadCustomization, Line: 465
20210914T150208 I 2440 Completed loading toolbar customizations files ThreadID: 2440, Function: Nu::ToolbarManager::loadCustomization, Line: 467
20210914T150208 I 2440 AnalyticItemCounts Terminating with:0 items
20210914T150208 I 9224 Workflow start: GetUserAnaticsId 1-6140ab5f-5e9477f8245f463e9db818bb
20210914T150208 I 2440 AnalyticItemCounts Initialized with:0 items
20210914T150208 I 2440 WorkflowTrackManager Terminating with:0 items
20210914T150208 I 2440 WorkflowTrackManager Initialized with:0 items
20210914T150208 I 2440 ADP - optIn: 1 prompted: 1
20210914T150208 I 2440 login end 0
20210914T150208 I 15892 Autosave background thread started with saveTime: 5
20210914T150208 I 2440 Request(https://js.prd.fusionapi.autodesk.com/fusion360-runtime-config/config.json) - workflow:HTTPClient attempt:0 status:200 requestId:f360_HTTPClient__1-6140ab5f-f7c005308c5a4b268245afc5 UI:1
20210914T150208 I 2440 SLM: Enabled (Production)
20210914T150208 I 2440 SLM: Start session deviceId=f82fe260-2b9c-d25a-60d4-00995a9b92f8 deviceName=DESKTOP-9O4ARRA
20210914T150208 I 2440 Workflow start: SLM_startSession 1-6140ab60-0a72801859054c4492dd5513
20210914T150208 I 9224 Request(https://accounts.autodesk.com/api/security/v1/analytics/user/2TNPJ5T5FC64) - workflow:GetUserAnaticsId attempt:0 status:200 requestId:f360_GetUserAnaticsId__1-6140ab5f-5e9477f8245f463e9db818bb UI:0
20210914T150208 I 9224 LaunchDarkly client initialization process is not finished successfully! ThreadID: 9224, Function: Ns::LDCSDKWrapper::initLDCallback, Line: 340
20210914T150208 I 15860 Request(https://api.v3license.access.clic.autodesk.com/v1/licenses) - workflow:/v1/licenses attempt:0 status:200 requestId:f360_/v1/licenses__1-6140ab5f-4fc1ae92c17f470c88ee4fbc UI:0
20210914T150208 I 15860 Workflow start: /v1/license-check 1-6140ab60-eb9c102ac2544a96b4c9d1d4
20210914T150208 I 11240 LaunchDarkly client initialization process is finished successfully! ThreadID: 11240, Function: Ns::LDCSDKWrapper::initLDCallback, Line: 336
20210914T150208 I 9224 LD CSDK for type Nonhub was initialized with a total time of 0.374319 seconds ThreadID: 9224, Function: Ns::CSDKLDFeatureFlagsManager::getFlagValue, Line: 137
20210914T150208 I 9224 LD CSDK for type Nonhub was initialized with a total time of 0.000003 seconds ThreadID: 9224, Function: Ns::CSDKLDFeatureFlagsManager::getFlagValue, Line: 137
20210914T150208 I 2440 Request(https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions) - workflow:SLM_startSession attempt:0 status:200 requestId:f360_SLM_startSession__1-6140ab60-0a72801859054c4492dd5513 UI:1
20210914T150208 I 2440 SLM: session = 36656490

[chip_stark]

Hi Geoff,

  Thanks for the reply.   If you could drop the Fusion log files, as well as the ID Services log file, in the chat we can look at the files.   The log content you included doesn't show what is causing the problem unfortunately.   

  A couple of questions for issues we've seen.  Do you have any other Autodesk products installed on this machine?  What web browser are you using?   

Thanks.

[RajkumarIlanchelian]

@geoff-hill Your version shows as Version : 2.0.10940 which is our update from September 2021. You should be on build 2.0.15995 with the latest. 

Can you please confirm if you are on this build by going into Add/remove programs and looking for Autodesk Fusion 360 and its version? 

[geoff-hill]

Hi  I confirm I am on 2.0.15995 installed earlier this morning when all
hell broke loose

Geoff

[RajkumarIlanchelian]

@geoff-hill Well the log that you attached is in fact from 2021 and hence the version that we see. 

Can you gather the other logs that @chip_stark has asked and add it to this thread? 

In fact when you launch Fusion 360, if you click on Ctrl+shift, it will launch Fusion service utility. IN there is a gather system info. This will generate a couple of zip files. If you can attach the diagnostic.zip file here that would greatly help. 

[geoff-hill]

No other Logs present

Diagnostic files attached as requested

[RajkumarIlanchelian]

@geoff-hill There is no logs attached to the post. 

[geoff-hill]

Hi

Is there a solution to this problem - I have now been unable to do any
CAD, Modelling or Rendering for over a day now!

Thanks Geoff

[chip_stark]

Hi Geoff,

  Were you able to generate a diagnostics.zip file with the steps that @RajkumarIlanchelian described?   We aren't able to see any files that you mention that you attached, the diagnostic.zip contains the files with information that will help us see what is causing the problem.

Thanks,

Chip

[geoff-hill]

Hi Chip,

I replied twice yesterday

See the attached screenshot of my sent file

Have you an e-mail address I can send to directly, as something is going
badly wrong here?

Geoff

[chip_stark]

I didn't see the screenshot either, something definitely odd going on.  You can send them to me directly at chip.stark@autodesk.com.   I'll get them to the right people if others need to take a look as well.  Thanks.

[chip_stark]

Hi Geoff,

  I received your email.   We will look through the files and get back to you. 

Thanks,

Chip

[chip_stark]

Hi Geoff, 

  The one log file in the diagnostic files indicate it was created by version 2.0.15509, which is the February release.  It is possible the shortcut isn't working as intended.  Can you try running the following?

1. Delete the short cut
2. Run Fusion 360 service utility
3. Run repair
4. Use the new shortcut created

Thanks.

[geoff-hill]

Tried to regenerate log on using Fusion 360 service utility Run repair

Firefox refused and gave the following message: _

----------------

https://native.auth.autodesk.com/as/authorization.oauth2?aud=https%3A%2F%2Fautodesk.com%2Faud%2Fv2%2...

Unable to communicate securely with peer: requested domain name does not
match the server's certificate.

HTTP Strict Transport Security: false
HTTP Public Key Pinning: false

Certificate chain:

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-----END CERTIFICATE-----
Geoff

[chip_stark]

Hi Geoff,

  I haven't seen that error before.   It could be caused by different things (a proxy server, network security device or DNS problem), I don't have a solution for it.  @RajkumarIlanchelian might have suggestions for this.  I am surprised that you were able to use it yesterday to create the diagnostic.zip file but it is not working today.  I'll check around though to see if there are any ideas on how to get around it.  

  In the meantime, you can try to run Fusion360 directly from the installation folder.  It will be found under C:\Users\(username)\Appdata\Local\Autodesk\webdeploy\production.   Find Fusion360.exe and double click it. 

Thanks,

Chip

[geoff-hill]

Hi Chip,

No file named"Fusion360.exe" in fact no exe files just a bunch of  is
present at that location!

Found a version in one of these dated 13/04/2023 so just a few days ago
in a folder

"\AppData\Local\Autodesk\webdeploy\production\22e664d43fce268ac9bf1fa1cda69e4a9585c997"

 but clicking it starts the whole login screen saga which I still
cannot get through!

Geoff

[geoff-hill]

Okay - Drastic Solution, needed to completely unistall Fusion 360

Reboot twice to clear and log out of Fusion 360

Then re-install from scratch! then and only then was I able to log in using Win 10

now up and running!

[chip_stark]

Hi Geoff, 

  I'm really glad to hear you are up and running now.  Odd that you had to reboot twice but if it worked no arguments.  If you need any further help please let us know.

Best wishes,

Chip