Issues with .sldprt files

[Sangineering]

I cannot seem to open .sldprt files.  Files like this one (https://grabcad.com/library/iso-30-toolholder).  Will open, show in the the browser tree and I can see it, but cannot manipulate it or even rotate the view on it.  Half the time when trying to do something with it, F360 will crash.    This is with every .sldprt file I've tried.

I am a paid user, not free.  

[jhackney1972]

I do not have an issue with the indicated file.  Did you upload it to the cloud first, it is an assembly so Fusion 360 has to organize the components.  What is your license type?  You will get a lot better results if you do not "require" the Forum users to download the file, you should do that and attach it.

[TheCADWhisperer]

---

@Sangineering wrote:

I cannot seem to open .sldprt files.  Will open, show in the the browser tree and I can see it, but…

---

These seem to be contradictory statements.

If it will open, stop here.  File>Export and Attach your *.f3d file here.

[Sangineering]

This happens whether the file is uploaded or directly opened using the  "open" dialog.   It opens, but I can't zoom or do anything with it other than see it.  I can select the named views.  Can't select it or any part of it.  It is the same for the exported .f3d file.  Can't manipulate it when opening it either.     It is attached.

I have an active 3 year license for F360. 

Edited to add....All selection filters are on.  I can't orbit or anything with this object loaded.  Can't select view cube either.

[jhackney1972]

As I mentioned before, I have not issues with opening the Solidworks file or the Fusion 360 file you just attached.  I would recommend looking into using the Repair Option in the Fusion 360 Service Utility.

I want to bring something to your attention. When responding to a post from someone, do not use the "Post Reply" icon as this will address your post to yourself. Instead use the "Reply" icon on the post you are responding to address your post to that person. Look back at the messages in this post and you will see what I mean.

[Sangineering]

Since I was sort of replying to both of you, I just hit reply.  That's an odd way to thread a forum.

Well, that was a ride.   I tried to use the utility to repair my installation, which had a file access error in the middle and failed.  Afterwards F360 wouldn't start.  Many DLL errors.  Uninstalled and reinstalled, but still have the same problem.  Any .sldprt files I open are unusable.  Can see them but cannot manipulate them.  If I try to do it too much, F360 crashes.

Cleared the cache on the fresh reinstall just to make sure, same problem.  Also discovered going to any other tab (generative design, manufacturing, etc.) also causes F360 to crash with this open, even if I open it as the .f3d file I exported.

[HughesTooling]

@Sangineering What does the graphics diagnostics show. Is your graphics card driver up to date.

[TheCADWhisperer]

@Sangineering 

In addition to the other requests for information - what version of Fusion are you running?

Post image similar to this from the About...

[Sangineering]

I updated all the video drivers yesterday prior to reinstalling.  No change.  This is a fairly hi-spec machine.   12 Core Ryzen 9 with 64GB and a 2080Ti with 12GB.

[TheCADWhisperer]

@Sangineering 

Are you using a 3DConnexion device?

If yes, do you see any difference if you turn it off or Calibrate?

What if you open the *.f3d file you Attached here, rather than opening from the cloud?
Do you see any difference?

[Sangineering]

I am not using that device.    If I open that .f3d file I exported, it opens, but behaves the same way.  It can't be manipulated, just viewed, and no orbit or ability to change views other than the named views.  This is the same for any solidworks file it appears.

Pretty nuts.   Is there some kind of read only switch/setting?  It also makes me think maybe there's some other setting I'm missing.  I suppose it's time for a support ticket.

[TheCADWhisperer]

@Sangineering 

File>Export as STEP *.stp and then Open that file.

Still see issue?

Create the part from scratch. (see Attached file)

Still see issue?

[Sangineering]

Step file does the same thing.  Native tool holder file is usable and seems to work normally.

[HughesTooling]

@Sangineering Can you try the attached? I exported through igs, then imported and removed appearances. Grasping at straws a bit!

[Sangineering]

That file has the same problem as the others.  Can't be manipulated.

I'm also talking with Autodesk support now too.

[Sangineering]

Just to follow up on this for posterity, this turned out to be an account problem (related to going from free to paid, and something to do with the storage type) that required making a new account to fix.  Lot of weird filetype related account issues I didn't want to find more of later, so I insisted on just making a new one.   

[TheCADWhisperer]

---

@Sangineering iiiithis turned out to be an account problem (related to going from free to paid, and something to do with the storage type)

---

That is interesting.

Makes me wonder about some files I had from the first year of Fusion 360.

[Sangineering]

It had something to do with personal storage vs. the new team storage as switching to it allowed me to manipulate the files, but only in that workspace. Still couldn't load from my own PC. During the course of it, I realized I couldn't export correctly either, and just never knew. Just a lot of weird stuff. Account is borked somehow. Wanted to start from scratch, and it appears to have worked. No issues on new account so far.