Is there a way to contact autodesk support?

Is there a way to contact autodesk support?

tomracano2
Explorer Explorer
1,627 Views
6 Replies
Message 1 of 7

Is there a way to contact autodesk support?

tomracano2
Explorer
Explorer

I have recently changed educational institution from highschool to college and I need to change the educational license request form. However, from the website it doesn't allow me to change the details of the request, it only lets me submit a new one with the same details. I tried talking to SheerID support and they told me I should contact Autodesk directly. However, no matter which button I press to request support it always redirects me to SheerID with no way to speak with Autodesk. Is there something I'm missing? It's ridiculous that there is no support email address or phone number anywhere. 

0 Likes
Accepted solutions (1)
1,628 Views
6 Replies
Replies (6)
Message 2 of 7

jhackney1972
Consultant
Consultant

At the bottom of every Forum page is a link to contact Autodesk Support.

 

Support.jpg

John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

EESignature

0 Likes
Message 3 of 7

tomracano2
Explorer
Explorer

Thanks for the reply. Unfortunately doing that leads me back to SheerID too. 

tomracano2_0-1696698658700.png

 

0 Likes
Message 4 of 7

jhackney1972
Consultant
Consultant
Accepted solution

Take a look at this webpage and see if you get the results you need.

John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

EESignature

0 Likes
Message 5 of 7

tomracano2
Explorer
Explorer

Thank you! At first that page didn't seem to work either as it still redirected me to SheerID. However, I tried to logout of my account and fortunately that seemed to allow me to contact Autodesk directly. Thank you again!

0 Likes
Message 6 of 7

layngr
Community Visitor
Community Visitor

Is there a phone number or a person I can talk to directly?

 

0 Likes
Message 7 of 7

TheCADWhisperer
Consultant
Consultant

@layngr 

What issue are you experiencing?

 

 

0 Likes