Invalid Email Address when signing up for Fusion personal use

[mister_okeefe]

Hi all, my first post...

I guess this problem is two fold, but this is the sticking point. When I try to get Autodesk Fusion for perosnal use it asks for my email. I enter the email I signed up with, which works, and it sells me it's not a vlaid email address? There are no special characters, it's a standard gmail address. So what gives?

So the other issue which i really should be able to find the answer to. IS Fusion still free for personal use? The link only appears if I stay on the US version of the site (then have email issues as above). If I go to the UK verison then I only have options to subscribe. I can only find old info and quesitons online that seem to suggest it is.

Thanks all

MC

[pendean]

@mister_okeefe 

1) Are you by chance trying to use an email address that is also used for a paid version of Fusion? Or a company email address? Or an address with a regional tag that might be facing restrictions?

2) Since I cannot see whatever it is you saw for the UK, I suspect you might just have landed on the incorrect page or just did not scroll down far enough for some reason

[jim2YEVZ]

This is happening to me too.

I requested Fusion for personal use, set up an Autodesk account using my email address and got to this screen, where my same email address is reject as invalid.

What did I do wrong?

@jim2YEVZ - this post is being edited to remove PII.

[0_sinker-inhaler]

same for me. No paid subscription, and my personal use subscription has expired.

[dirtymoleX3QG4]

I keep getting stuck on chat support.    

I can’t sign into my fusion 360 account that I have.   To sign in I have to get a code which is sent to my email.   That email no longer works.  Not sure how to start a new topic for this question.   

[lauri_barnhart]

Hi @mister_okeefe, @0_sinker-inhaler and @dirtymoleX3QG4,

I wanted to check in and see if you still needed assistance, or if you found a solution to your question already? Let us know if you need further assistance by providing an update or if you have found a solution, please share it with the community so other members who may have the same question could learn from your experience.

All the best,

Lauri | Community Manager

[mister_okeefe]

Hi Laurie,

Sorry, I no longer need assistance. I was able to download the personal
version in the end, though I am not sure how! I got lost in links..

Thank you
James

[dirtymoleX3QG4]

Yeah support chat got me back into my account.    Not sure why it says 30 day trial since it is a personal use account.   But I will find out in 30 days .