Installer and launch issues Win 10 19033 w/logs

[Anonymous]

System: Desktop Windows 10 v 19033 with nVidia 2080, previously running Fusion 360, which broke with 19033.

Initial symptom: Launching Fusion 360 started the launcher and fusion 360 exes but no splash screen or anything else.

- Uninstalled, rebooted, ran Fusion 360 Cleaner, rebooted, downloaded latest client,
- Ran installer:
[WinError 740] The requested operation requires elevation

(see attached log). Deleted all of $env:AppData/Autodesk, then deleted all 'autodesk' and 'fusion' registry keys (except the .NET fusion cache keys), rebooted, installer worked, but fusion still won't boot.

I attached a debugger, and basically Fusion360 is sitting in WaitForSingleObjectEx from inside a module called PinnableInstaller.

I used ProcessMon to create a process trace of the launcher and first install: https://www.kfs.org/oliver/3d/fusion-install-and-launch.zip

[Anonymous]

+1

[Anonymous]

+1

[Anonymous]

+1 here too

[Anonymous]

FYI: Rolling back the update worked as a temporary solution for me. 

[lance.carocci]

@Anonymous is that a rollback to 19028 or 19025 preview, or production like 1909 (18363.449)?

For everyone else also experience this, please also comment your Insider settings, including the affected/working builds of Windows, and your Flight rings (Slow, Fast, Skip Ahead)

This link might be handy for anyone confused about testing rings and release schedules: https://docs.microsoft.com/en-us/windows-insider/flight-hub/

[Anonymous]

For me: Fast ring, Microsoft Windows 10.0.19033, I'll snag the non-insider build details next time I reboot. I have the insider build boot setup primarily for work reasons.

[Anonymous]

Fast Ring here, now at 19033. Fusion does not work since build 19028. 

[Anonymous]

the issue is related to a svchost process as depicted in the screenshot attached. if anyone knows how to fix it that would be great

[lance.carocci]

Hi all, we're still investigating this. For any additional reports, we may be looking at hardware-specific, perhaps GPU-specific bugs, so if possible please provide some of the following details:

1. Does anyone recall what DirectX version Fusion was using? (generally DX9 or DX11, or OpenGL for legacy and unsupported)
2. What make/model/platform is your CPU/GPU?
3. What GPU driver version?
4. Any other Autodesk software installed?
5. Any notable configuration: hardware/drivers, e.g. SpaceMouse; network configuration, e.g. proxy or VPN; Antivirus or other scanning/blocking operation

[N6ML]

Just tried to install Fusion360 for the first time, and I happen to be on 19033, and encountered this issue. Bad timing for my trial, it appears!

I'm on a rather old Core-i7 2600K, with 16G memory (about 7G free). GPUs are onboard "Intel(R) HD Graphics 3000" (driver version 9.17.10.4459) as well as a nVidia GeForce GT 610 (23.21.13.9135) (three monitors total). No other AutoDesk s/w installed. No fancy "spacemice"(??), networking or anything that I can think of. No anti-malware other than what's built into Win10.

[danieltaucher]

Fusion 360 was working fine in 19025. It's broken since 19028, same issue in 19030 and 19033.

CPU: Intel i7 4770k
GPU: Nvidia GeForce 970 GTX 4GB
RAM: 32GB

Same issue descripted here:
https://forums.autodesk.com/t5/fusion-360-support/fusion-360-will-not-start/td-p/9027721
https://forums.autodesk.com/t5/fusion-360-support/fusion-360-will-not-open/td-p/9164622
https://forums.autodesk.com/t5/fusion-360-support/fusion360-won-t-start-on-latest-windows-10-insider...
https://forums.autodesk.com/t5/fusion-360-support/fusion-360-not-starting/td-p/9169851
https://forums.autodesk.com/t5/fusion-360-support/fusion-360-client-doesn-t-start/td-p/9168040

EDIT: Oh I've seen yesterday 19035 was released (Slow and Fast Rig). Has anybody tried Fusion 360 with this build?

[paultcook]

Not working for me on 19035

[Anonymous]

FWIW: https://aka.ms/AA6r6qq

- Wired Lan,
I7-7700K,
32GB ram,
Gigabyte Mobo,
DirectX 12,
GeForce RTX 2080 (evga)
nv driver 26.21.14.4523,

Attaching my full system .nfo

Also: Not working in 19035

[Anonymous]

Update to win10 19035.1, not working. Same problem.

The only solution is rollback to previuos version of s.o.

[Anonymous]

How are you determining this relationship? RpcSs is a stock part of the OS.

[Anonymous]

Same issue with 19035 as of yesterday.

[StarNamer]

I've just confirmed it still fails on 19035.1 on an Acer V3-771G laptop.  with 32Gb RAM.

1. I don't know the Direct X version.

2. A;though having only 1 screen (1080x1920) PC has 2 graphics adapters - Intel HD Graphics 4000 + NVIDIA GeForce GT730M 

3. Intel 10.18.10.4358 & NVIDIA 22.21.13.8205.

4. Meshmixer on startup shows a "Meshmixer Update" popup with the message "Cannot connect to the server. Please check your internet connection". This can just be closed.

5. Nothing special. Coonected via Wi-Fi (Qulacomm Atheros AR5BWB222 Wireless Network Adapter using MS driver 3.0.2.201)

[lance.carocci]

Hi all,

We can confirm the Fusion behavior, but the cause remains unclear. I appreciate all the tips and observations around potential problem processes or software.

To confirm, it sounds like this likely started with build 19028, and persists today - if you've seen it on an even earlier build, let us know. Those of you rolling back might be able to confirm this.

Thanks for your patience while we investigate a solution.

[StarNamer]

FYI, I just got updated to 19035.1000 (Fast ring). Still fails...