Installation Error: Read operation error: Retry because of NoneType of 'Content-Length' in HTTPMessage... recovering

[annarosner5768]

I've been trying to download student Fusion 360 on a school issued laptop, and I've been encountering network issues, and getting this message.

I looked through the logs, and the most common error was "Read operation error: Retry because of NoneType of 'Content-Length' in HTTPMessage... recovering" alongside "failed to reopen connection (HTTP Error 416: Requested Range Not Satisfiable, url:https://dl.appstreaming.autodesk.com/production/packages/0858071e18f4381007e8f0edcb05623f785aee18.ta...). Retrying"

I also saw "Error detected, removing cache file list in b545954598eb750180a93681620fce6c16982902". I attached the log files.

[RajkumarIlanchelian]

@annarosner5768 Thanks for attaching logs. You mentioned "I've been encountering network issues". IS this specific to Fusion or in general? If you have issues with your network then that could be the obvious cause of the errors. 

We will look further into the logs as well. 

[annarosner5768]

Network issues only with downloading Fusion, not in general.

[annarosner5768]

Network error only with Fusion, not in general.

[Anonymous]

I'm having similar issues on my school network. IT department says they have unblocked all sites listed in the following Proxy Server and Firewall Settings article. https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t...

I was referred to this article when posting a similar log file 3 weeks ago.