Insert McMaster-Carr does not display everything and it can not be used...

Insert McMaster-Carr does not display everything and it can not be used...

badonj002
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Message 1 of 23

Insert McMaster-Carr does not display everything and it can not be used...

badonj002
Enthusiast
Enthusiast

Insert McMaster-Carr does not display everything and it can not be used 'properly' or find parts to insert step files. I tried clicking on the question mark icon in the top right -> Support and Diagnostics-> Clear Cache Data. It then closed Fusion 360 and restarted and problem persisted.

 

Issue was first noticed after I opened it today and was notified of recent updates.

 

I then used my mouse to click and drag it over the window and it selected the text and made it visible so I could navigate allowing me to finally be able to select the Screw I needed and download the STEP file.

 

To me it looks as if the text is being displayed as 'White', instead of the normal 'Black' causing the text to become invisible against the White background. If I had to guess, it is just a font color setting.

 

Please review the attached 'fusion360_InsertMMC.pdf' for your review and troubleshooting efforts.

Page (1): The Insert McMaster-Carr window after I opened it.

 

Page (2): What it looks like when I try to search.

 

Page (3): What it looks like after I click left mouse button, hold, then drag the pointer from the top left of the window down to the bottom right highlighting the text. (Doing this a few times allows me to eventually get to the McMaster-Carr STEP file I need to insert. You also have to highlight the dropdown menu list to find the STEP file option. )

 

Page (4): What it looks like on the page details.

 

Page (5): What download Selection looks like after you highlight the text.

 

 

Additional files: 'InsertMcMasterCarrComponent.ai' and 'InsertMcMasterCarrComponent.png'

This is a vector icon I made in the same style as all of your other Insert icons. I use the Insert McMaster-Carr feature quite a bit and if you could use this icon, or one that is easy to quickly identify I would appreciate it. You may have this vector icon for 'FREE', as is, with 'No Strings Attached'. I looked for the font that most closely resembled the large 'M' on the logo. The 'Green" and 'Yellow' colors were obtained from a screenshot of McMaster-Carr's website and selected in Gimp for cose color matching. I designed the icon for a personal project that I am certain will require me to contact your Sales and Marketing once my development is closer to completion. But I do not see any reason why you and other Fusion 360 Users can benefit from its existence if you so desire to use it. You let me use Fusion 360 for free as I qualify for that licence, so as far as I am concerned you already paid me for it. I will sign a release as long as it does not prohibit me from also using it with McMaster-Carr's approval.

 

Thank you,

Jason

Accepted solutions (1)
4,919 Views
22 Replies
Replies (22)
Message 21 of 23

JackJohnson321
Enthusiast
Enthusiast

I'm on Windows 10.

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Message 22 of 23

lance.carocci
Autodesk
Autodesk

@JackJohnson321 would you please confirm that Inactive Window Scrolling is enabled under the Windows 10 Mouse settings?

Specifically, it's called "Scroll inactive windows when I hover over them."

 

Inactive Window Scrolling.png


Lance Carocci
Fusion QA for UI Framework/Cloud Workflows, and fervent cat enthusiast
Message 23 of 23

JackJohnson321
Enthusiast
Enthusiast

No it wasn't enabled; I've turned it on now and everything appears to be working again! Thanks for letting me know!

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