i cannot see my projcet form a360

[didi_wu]

yesterday i create fusion project using A360, and i renamed it, but suddently there are error messeges in 'red" it says: " the operation couldn't be performed" and i refresh my browser and eventually i can't see all my project , but when i accesed it from fusion , the file is still there and the project is still there, and i confirmed also to my students which in those project , they still can see the project and files their A360.

i also tried to create a new project, but after i click create, then the project was gone ( dissapiered ) from my screen.

Note: i used edu account

here is the screen shot

please some one help me

[didi_wu]

i add information:

when i acessed the project trough Fusion360, then at upper said :" we're unable to synchronized your project"

thanks

[innovatenate]

Can you try toggling from "pinned" to "all" projects?

Does the project show up in the data panel in Fusion 360? Can you share an image of the error "we're unable to synchronize your project"?

If you upload the diagnostic log files to this forum discussion it may be helpful for me to review.

Thanks in advance!

[didi_wu]

thanks for your respond, 

I still need help, 

- I sill cannot see my project in A360 ( attached "all"  screen shoot)

- I can create a new project from Fusion and can invite people, but this project cannot see from A360 also can't see from mobile app device.

- I can't Synchronize in Fusion 360 ( Attached Screen shoot)

- some of my project in Fusion is missing.

also I attached the diagnostic you ask for.

i appreciate if you can help me on this, because i am a lecturer and I have to invite my students in the projects by next week, the class has already started, I have more than 150 students using Fusion in my university. 

thank you so much

[innovatenate]

Thank you for sharing those files.

I have escalated this request to the operations team who can review the server-side for further issues. I or someone from that team will reach out here as soon as we know more. 

[ahreum.ryu]

Hi @didi_wu,

Thank you for sharing your files.

I'm so sorry, I was unable to find a specific thing in your log file so that I requested your issue to the A360 development team(ATEAM-10989)

I will get back to you ASAP if I receive any response from them.

Sorry for the inconvience.

Many thanks,

Ahreum.

[saisantosh.vellore]

Hi @didi_wu,

We have identified the problem and will be fixing it ASAP. Shall update you once we have fixed the problem. ETA is 29th August. 

Regret the delay, thanks for your patience. 

-Regards,

Sai

[didi_wu]

Hi Saisantosh and Ryu, 

finally my A360 and Fusion Project is back to normal now, thanks you your support, i can back to action 

many thanks