I cannot install Fusion after uninstall old version.

[Anonymous]

I cannot install Fusion after uninstall old version.

Please tell me how to solve this problem.

I attached log file and screenshot.

[g-andresen]

Hi,

did you use CLEAN UNINSTALL  ?

günther

[Anonymous]

Yes, I have done clean uninstall. 

[jhackney1972]

Very early in your log file, a error occurs where you are not getting hooked into the cloud installation application.  The error is:

Here is one web article addressing this issue and if you search on it you will see others.  I think you are trying to install on a Windows computer so I would make sure three things.  You are logged in with an account that has administrator rights, at UAC (User Access Control) is turned off for this account and Anti-virus is turned off.  Both to the last two things can be turned off after installation is successful.

[Anonymous]

Mr. John Hackney

Thank you for suggestion. I have done clean uninstall. And I can log in with an account that has administrator rights, at UAC (User Access Control) is turned off. But I cannot turn off anti-virus software, because my computer is controlled by my company. I will consult this problem to IT engineer.

[Anonymous]

The cause of the problem was neither anti-virus software nor network failure.The cause was an installer by AUTODESK. The name of the installer is Fusion 360 Client Downloader.

I have 2 installers that were shown by attached picture.  The difference is the time stamp. Old version succeeds in the installation and new version fails.

The installer is currently overwritten.

[RajkumarIlanchelian]

@Anonymous Not sure how you ended up with 2 installers. Are you ok with the install now or still facing the problem? I could not sense that with your reply.

[Anonymous]

I guess that the installer is currently overwritten by AUTODESK.Now, I can install by the current installer, this problem has been solved.