I can't log in online after the update.

I can't log in online after the update.

ytka1488
Participant Participant
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16 Replies
Message 1 of 17

I can't log in online after the update.

ytka1488
Participant
Participant

Good afternoon. I updated fusion as standard and after that it won't let me into online mode, the diagnostic tools say that there is no response from one of the addresses. https://api.aps.autodesk.com/health

During manual verification on my part, there is a connection to the server, DNS and TCP/443 are working, but endpoint returns 403 Forbidden:

curl.exe -I -L --connect-timeout 10 --max-time 20 https://api.aps.autodesk.com/health
Result:

HTTP/1.1 403 Forbidden
content-type: text/html; charset=UTF-8
via: 1.1 google
Also:

Test-NetConnection api.aps.autodesk.com -Port 443
Result:

RemoteAddress : 34.149.246.28
RemotePort : 443
TcpTestSucceeded : True

 

However, before the update, network diagnostics had access to all addresses.

I tried repair fusion but it didn't help.

1,445 Views
16 Replies
Replies (16)
Message 2 of 17

biz_jhetnerborja
Community Visitor
Community Visitor

I'm experiencing the same, but it's a 404 instead of a 403 for me

 

biz_jhetnerborja_0-1781173795400.png

 

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Message 3 of 17

deboy69
Community Visitor
Community Visitor

add me to the list

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Message 4 of 17

dmitry_shleyfer
Explorer
Explorer

same here

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Message 5 of 17

alexeyinthefields
Observer
Observer

Did anyone succeeded with this? 

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Message 6 of 17

ytka1488
Participant
Participant

No. I even wrote to Avtodesk's support. But they didn't say anything. They said they were working on the problem. But it's already been 2 weeks. There is still no answer

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Message 7 of 17

alexeyinthefields
Observer
Observer

I received the same answer from Autodesk support. Literally:

This might be happening due to a known issue, due to the introduction of a new endpoint (As I understand blocked https://api.aps.autodesk.com/health as stated in network diagnostic utility).

— There are multiple situations/errors/cases going on for these errors. I will end the chat and will transfer you case to Fusion team. They will contact you via email with further steps/updates. No ETA. But they will contact you.

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Message 8 of 17

bajotaz
Participant
Participant
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Message 9 of 17

ytka1488
Participant
Participant

 

I have no idea what it is. But after talking to the neural network and executing a few commands, they told me that this was not my problem.

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Message 10 of 17

dmitry_shleyfer
Explorer
Explorer

Not my case either. 

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Message 11 of 17

alexeyinthefields
Observer
Observer

Thank you for suggestion but it doesn't seem to be my case directly, as far as I don't see any dnssec enabled between me and api.aps.autodesk.com. But the nature of the problem is somewhere here.

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Message 12 of 17

infoV2LPD
Community Visitor
Community Visitor

There is something funky going on with this.  I resolved this by pointing my DNS servers manually to 1.1.1.1 (Cloudflare primary) and 8.8.8.8 (Google Primary). And what do you know? It worked as it did before the update.  However, I do not want to leave it here.  But it did get me up and running.

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Message 13 of 17

ytka1488
Participant
Participant

I already have that set up. But it didn't help=[

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Message 14 of 17

oleg9126564625
Community Visitor
Community Visitor

Если вы решили эту проблему, пожалуйста, поделитесь решением.

 

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Message 15 of 17

oleg9126564625
Community Visitor
Community Visitor

If you have solved this problem, please share the solution.

 

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Message 16 of 17

orthogonaltrajectory
Community Visitor
Community Visitor

Manually setting DNS worked for me too. 

Assuming you're on Windows:

 

1. Open your Network & Internet Settings

2. Click on "Properties" at the top

3. Click "Edit" on DNS server assignment

4. Change the drop down to manual

5. Turn on IPv4 and enter the following:

  • Preferred DNS: 1.1.1.1
  • DNS over HTTPS: On (automatic template)

6. For alternate DNS:

  • Alternate DNS: 8.8.8.8
  • DNS over HTTPS: On (automatic template)

7. Restart Fusion and (optionally) run a network diagnostic test from the fusion service utility.

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Message 17 of 17

ytka1488
Participant
Participant

I did it all. But it didn't work. Still an error in https://api.aps.autodesk.com/health

But the cloudflare program from the website has helped me so far. https://one.one.one.one/

in traffic and dns(udp) mode
you just need to turn off all vpn and other settings, if you have

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