How many having issues with F360 on Mac?

[whackinit]

Am I the only one that feels F360 for the Mac has been getting more and more buggy over the last few years?

I'll preface my complaints by saying I am a full-boat paying customer, and have been for many years (even though I am a hobby user... retired, and just making little things for myself).  I thought from the very beginning that the program was worth what was being charged for commercial users... so I have been paying all along.

But.....

I have random crashes, never consistent enough to point my finger at one (or a number of) things.   I have gotten to the point where I am pushing CMD-S so often I think my thumb and index finger are going to wear out -- paranoid of another crash mid-programming!

Even something as simple as the "F" icon remaining in the dock seems to be problematic.  Sometimes the dock icon disappears, sometimes there are two. (wth?)

I run it on 2 different 27" iMac (one in my house, one in my garage) -- both have 32gig ram, one is running Big Sur, and one is Catalina.  After the latest update, I am now having the browser completely disappear randomly.  Sometimes if I switch back and forth between Design and Manufacturing workspaces, the browser will reappear, HOWEVER, it sometimes reappears *without* the title bar... so there is no way to resize it wider/narrower.

I "typically" run F360 in its own Desktop so I can run it full screen.  Randomly, the browser in F360 will disappear if I switch to a different desktop and back.

Come on Autodesk! --- hands down, F360 is BY FAR the least reliable program on my Mac.  Why is this?   Can you hire a few top-notch programmers from Apple onto your team and start getting rid of the bugs?...... please?

[OceanHydroAU]

Fusion360 is a *gargantuan* product - improvement may sometimes be at the expense of stability, but, the way to fix that is to pay close attention to what goes wrong, do screencasts and screenshots, find a way to reproduce it, and post all that info here in these forums with the words "Bug Report" in the subject.

The dev team read these forums looking for bugs about once per month, and they fix them!  So - the longest you usually need to be "annoyed" by anything not working, is just a few months.

Here's 44 examples of ones I've submitted - almost all fixed now - to give you an idea of how to help the team find and fix those things:

https://forums.autodesk.com/t5/forums/searchpage/tab/message?filter=location,authorId&q=Bug%20Report...

[Michael_T2]

Yes, I agree and have many issues with its performance on Mac. I am also a full paying subscriber, and I'm on Fusion professional 6 hours a day. I can't express enough how frustrating it is. My biggest complaints are: 1.)  the random scrolling in the timeline and browser when I mouse over it which causes me to click something I did not want it to click. 2.) the cube stops engaging/working randomly and I have to re-open my file to regain access of its use. Also the random crashes/freezing. I understand there will be issues when Mac OS updates plus Fusion updates but it's getting ridiculous. I speak with other designers/mac users who have the same issues. Can we address these issues or are mac users just left out in the cold?

[Phil.E]

Hi,

I looked for your crash reports and didn't find any. I was hoping to see if they showed any of the reasons you're getting these results from mac.

[TrippyLighting]

I don't have any performance issues with Fusion 360 on a mac that I would not also have on a windows PC, and in general I don't have any performance issues. Neither do I have frequent random crashes.

I work in often very large (for Fusion 360) assemblies with thousands of components.

I run Fusion 360 on a 15" 2017 MacBook Pro (personal "business and admin" computer), on a Dell Precision Laptop (at work) and on a Recent PC built with Ryzen 5950X , RTX3070ti and 64gB memory).

I am not discounting anyone's problems, but the assumption you are making that this is a general problem everyone has is simply wrong!

[Michael_T2]

Thanks for the reply, good to know. So, it sounds like you are suggesting my issues are local to me. I run a macbook pro 2015. How would I go about troubleshooting these issues?

[Michael_T2]

Thanks Phil, 

I suppose it hasn't been a crash but rather stuck in non-responsive where I force quit and re-open. This is less common than the other issues. If I could figure out the scrolling "demon" and the cube grey-out. . . that would be ideal and keep my projects moving.  

[Michael_T2]

This is what I'm referring to: https://forums.autodesk.com/t5/fusion-360-design-validate/timeline-and-browser-problem/td-p/6690826

[TrippyLighting]

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@Michael_T2 wrote:

This is what I'm referring to: https://forums.autodesk.com/t5/fusion-360-design-validate/timeline-and-browser-problem/td-p/6690826

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Right! Those are indeed Mac specific issues. they are many years old have gotten worse, better, then worse and so on. I've not seen the timeline issue in a long time in my projects and I used to see it very regularly. So something has certainly improved there.

The focus grabbing and separate window issues are annoying, but I have never really had an issue where it has hindered my work too much. 

From the feedback I have seen here on the forum the Fusion 360 team is very interested in eliminating the issue. Part of the reason is likely that a good number of them are actually mac fans. 

[TrippyLighting]

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@infoMA5R8 wrote:
Don't be fooled into thinking the problems are yours with AutoCrap fusion360. I also have problems with Fusion360. I think this gentleman is really an AutoCrap Fan.

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What exact problems do you have with Fusion 360 and can you proved examples in form of screencasts or models?

If they don't pertain to the problems reported in this thread, please open a new thread and provide a detailed description of the problems backed up with screencasts, error logs and models so these issues can be investigated.

[Phil.E]

The post is from 2016. The timeline issues have been addressed one by one as we figure out how to reproduce them. None of them are mac only. Windows too.

If you can, today, reproduce any timeline issue, please tell me the steps to take and I'll log another bug report to ask the team to fix yet another of these issues. Thanks for bringing it up.

[Michael_T2]

Hi Phil, 

Thanks. I will be sure to screen record the issues when they come up and post it. I will also start reporting my crashes (as I've been choosing to ignor the report). 

[Michael_T2]

Ok, here is yet another one. . . This occurs randomly and can only be fixed by closing Fusion and restarting. When I try to perform any of the modify functions in the "Solid" environment, the "ok" button is grayed out and only the "cancel" button is a valid option. Unless you move the view cube, then, after moving the view cube, the "ok" button becomes available. Screencasts attached. 

[Michael_T2]

Hi Phil,

I was able to capture the timeline issue (as I try to document the bugs I encounter). Watch how difficult a simple extrude operation becomes. . . 

When you say "steps". . . there really was no steps. This bug just starts happening on any random modify operation. In this case I was jumping back in the timeline to make changes to a couple operations. I have all but 1 body hidden but the file has 23 components with 21 joints and some 465 bodies. Not sure if that makes a difference. 

Screen recording attached. 

[Phil.E]

@Michael_T2 

Replying about message 14. You are posting a video about an earlier complaint you mentioned:

1.)  the random scrolling in the timeline and browser when I mouse over it which causes me to click something I did not want it to click.

This is a strange thing you have recorded. I've never once seen it and I test on 3 macs regularly. Nor have anyone in QA or on this forum ever posted a video of this. I may be wrong, but this kind of thing, were it happening for all of the thousands of mac users, would be as popular as the thread about M1 support.

So, since it seems to be a problem for you, I would start by examining your hardware. What kind of mouse are you using? I ask because a simple right click on a timeline node should not scroll the timeline. Somehow you are scrolling and clicking at the same time. 

[Phil.E]

Replying to message 15:

I can see the issue clearly, but I don't know how to reproduce it. Thanks for putting together these videos, but they show the result of the bug, not the cause of it.

Like the other issue I just replied about, this is not common. We would see it in testing. I can't reproduce anything like this, using your exact workflow (but not your data, obviously), on my macs. I have both Intel and M1 macs.

I'm again thinking this is a pointing device issue, but have little to go on with these videos. I mentioned "steps" before, because software is not random. A certain combination of steps, design data, and hardware, among other factors, contributes to every bug. My job is to find what factors are required to reproduce an issue and provide that in a "bug report" to development. They can't debug it until they too can reproduce the issue, knowing all the necessary factors.

So, you can see, without your help there isn't much I can do. I need you to narrow down when it happens, perhaps it's related to some particular workflow you do at times. Likewise, it might help to narrow down the hardware by, for instance, you a/b testing pointing devices. Try a different mouse, or the trackpad, or even a different computer. There has to be a factor we need to discover in order to fix issues like this.

Thanks for your understanding.

[Michael_T2]

That’s awesome info Phil, thanks for the time! I will try different hardware and I will try to pin down common variables when these issues occur. Although, it’s so hard to say with the files I work in… very long history capture.

[Michael_T2]

Yes, it occurs on the timeline and on the browser. It jumps and scrolls back 3-5 spaces. I use the standard bluetooth Mac magic mouse. I ordered a Logitech MX Master 3 wireless mouse, we'll see how that does. When this occurs, i'm not doing anything other then mousing over the timeline. . . no click, no scroll. 

[Michael_T2]

Hey Phil, 

Turns out this auto-scroll issue was due to the apple magic mouse touch scroll. When I switched to the Logitech Master MX, I have not experienced the issue. Thanks.