HELP! Just lost access to seven years worth of work.

HELP! Just lost access to seven years worth of work.

algoodmanHKYTX
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HELP! Just lost access to seven years worth of work.

algoodmanHKYTX
Community Visitor
Community Visitor

I've been an educational user of Fusion 360 for the past seven years, and while I have changed institutions three times since then I have managed to keep working out of the same project for that entire time. Unfortunately, I recently made the transition to Fusion Teams and now I only have read-only access to all of my work.

 

I had assumed (foolishly) that since I was able to make changes to the project that I had some level of administrative access, but apparently I need to be the project owner in order to upgrade it to Teams. Unfortunately, I'm pretty sure the project is owned by the first account I used to create the project which is associated with an edu email address I lost access to back in 2017.

 

At this point I just want to transfer my work to my current account since I have zero plans to change institutions again. I went through the Autodesk help process and was basically told this was my only option since apparently educational accounts don't get to access actual customer service...so that's a nice cherry on top.

 

Any help would be immensely appreciated.

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Phil.E
Autodesk
Autodesk

Hello. Can you please send me your email address via PM? That will help me investigate this.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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