Having trouble installing Fusion, Leftover files

Having trouble installing Fusion, Leftover files

ajainoemuesiri
Explorer Explorer
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6 Replies
Message 1 of 7

Having trouble installing Fusion, Leftover files

ajainoemuesiri
Explorer
Explorer

Find attached the log files, I have tried over and over to reinstall fusion but it keeps running into an error at 85%

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Accepted solutions (1)
536 Views
6 Replies
Replies (6)
Message 2 of 7

RajkumarIlanchelian
Autodesk
Autodesk

@ajainoemuesiri Thanks for uploading the logs. 

When did you download the installer? Can you delete that and download the installer again and try the install? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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Message 3 of 7

ajainoemuesiri
Explorer
Explorer
I downloaded the installer like 4 hours ago, I will try that, thank you
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Message 4 of 7

RajkumarIlanchelian
Autodesk
Autodesk

@ajainoemuesiri May be do this whole thing below just to get us from scratch.

1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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Message 5 of 7

ajainoemuesiri
Explorer
Explorer
Accepted solution

I have been able to fix it. Thank you. I followed the steps on this link to manually remove some file that may be preventing installation. 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-do-a-manual...

and it worked...

Thanks again

Message 6 of 7

mari.shimode
Community Manager
Community Manager

Hi @ajainoemuesiri , it's great you could solve it yourself. I have marked your reply as an accepted solution so others who have the same issue can easily find it. 



Mari Shimode
Community Manager
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Message 7 of 7

zehra_musazadeh
Community Visitor
Community Visitor

I installed

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