Getting crash every time I create a drawing on the first try

[jcbyrd24]

As the title says, since the most recent update I get a crash every time I try to create a new drawing from even simple models the first time. Almost always works the second try.

[Phil.E]

Hi, thanks for posting this. Glad to help. I have a few questions to help investigate the issue.

When it crashes, do you send a crash report? I can look up the crash report if you have a number. 

If not, what OS are you running? 

Has this just begun recently?

[jcbyrd24]

What's the easiest way to get you the log number. I've found the logs folder, is it the number after the date,  or including the date?

[Phil.E]

Logs aren't as helpful as a crash report. Did you send one? They look like this:

[jcbyrd24]

Yes I did those crash reports, just not sure how to see them and the number after the fact.

[Phil.E]

Thanks.

If you want to send me an email at phil dot eichmiller at autodesk dot com, or a PM on this forum, I can look your crashes up with your email address. Please refer to this thread so I can more easily track it. Thanks in advance.

[Phil.E]

Thanks for sending the email. However, unfortunately, I didn't find any crash reports associated with your email address. If you could make it crash again and send the report, the dialog box has a way to copy the report number to clipboard. Paste it in a response to me here and that will be enough.