Generative design stuck on 5%

[Anonymous]

Hello,

As I am using Fusion360 Generative Design tool in my master thesis I am experiencing some pretty unusual delays in the simulations I have been launching. It usually takes up to 3-4 hours to be solved but now I have been waiting the whole day for 2 generative designs to be done. My schedule is pretty tight, as I already postponed the appointment with my lecturer because of this delay...
Could someone please have a look?

Thank you very much in advance.

Sébastien

[Anonymous]

Okay problem solved!! After 48 hours it finally came to an end. I would still like to know the reason why it got stuck for so long, so if anyone has any idea that would be great.

[Ben-Weiss]

Hi @Anonymous!

I investigated, and there seems to have been a problem on our side processing some of the jobs you submitted. We're investigating, but it wasn't anything you did wrong that caused the issue; we hit a glitch. Ultimately some safeguards kicked in and terminated the jobs that got stuck.

So sorry that it caused a mess for your presentation; I hope it goes/went well!

Best,

Ben

[Ben-Weiss]

I just heard back from the team, and they found the issue and will roll out a fix with our next round of security & reliability updates for our cloud platform. Not fast enough to help with your presentation, but I'm glad we can address it for future users.

Thanks for letting us know about this issue!

Ben