Fusion360 is crashes constantly and in random situations

[kaan]

Hello,

I've been having so many crashes during the last few months. Would it be possible to find out what the problem is for the following report ids?

780287538

780361813

[RajkumarIlanchelian]

@kaan Thank you for the report IDs. The crashes you have submitted looks to be specific to a particular design? If so is this a design that you imported and are trying to work within Fusion? Would it be possible for you to share this design? 

[kaan]

Hello Rajkumar, it's not specific to a particular design. Sometimes I sketch something and it happens or sometimes I import an SVG and this happens. It's not just one design. Almost in most of my projects these happen. It's totally random. Sometimes and import an JPG or PNG image and start tracing and it happens in the middle of my drawing. And sometimes I loose the complete file because I forget saving it after starting to sketch. 

[kaan]

Hello again, here is a new report id: 780401964

I mentioned the problem in the report and I'm attaching the svg file I was working on. But the second time imported this SVG and made the offsets, the crash didn't happen again. So it's completely random and I can't find why it's happening. 

Also in the event viewer this is the log I could find:

Fault bucket 2078613438022715562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Fusion360.exe
P2: 19994.2.0.0
P3: 66cafc51
P4: ASMINTR230A.dll
P5: 230.4.0.65535
P6: 65d4ac63
P7: 00000000002e10ad
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8a19631d-d449-4920-9465-1919da8ce5b9.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a853ebb0-ea3e-4b8f-b064-d2b9733c782e.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.17d7aae0-d8a0-4c5b-b68d-033982ad4dd7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.82b4c5a2-e76d-4a68-9d00-9404fce7e642.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c2563e1d-a463-490e-92f0-8d20545ea0b0.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Fusion360.exe_d6eb233ecb5cf01c8eb69cc7b19713de85491816_a64df755_40d45570-cfb2-4a3b-84ea-e7b56bd98bf3

Analysis symbol:
Rechecking for solution: 0
Report Id: 84452baa-149c-41e7-8baf-306641719c25
Report Status: 268435456
Hashed bucket: 14e01e5aecb71b9cccd8b7e8aeb288aa
Cab Guid: 0

[kaan]

And here is another report id: 780495208

I was just trying to import the image file attached. 

And here is the event viewer's error report:

Faulting application name: Fusion360.exe, version: 19994.2.0.0, time stamp: 0x66cafc51
Faulting module name: ntdll.dll, version: 10.0.22621.4111, time stamp: 0x518e67bb
Exception code: 0xc0000374
Fault offset: 0x000000000010caa9
Faulting process id: 0x0x79E8
Faulting application start time: 0x0x1DB03581AC9FDC2
Faulting application path: C:\Users\kaan\AppData\Local\Autodesk\webdeploy\production\1a197c6e79bef01edef1dc4f317d9f597820e633\Fusion360.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0008035d-7b43-4224-a7b8-628fe654f2aa
Faulting package full name:
Faulting package-relative application ID:

[kaan]

Hello again, I've shared quite a few more ids with some details. Could you find any clue? 

[kaan]

Is it only me who is having frequent crashed? Could it be anything related to i9 14900 CPUs? All the motherboards got an update about it and mine is updated too. But nothing else is crashing like Fusion360. I'm having a crash in almost every 2 to 15 mins. If I don't do anything it won't crash. If I sketch, 99% it crashes somewhere in the middle. 

[kaan]

It's becoming useless for me. I have reported so many id numbers and I never had any fix or response. Since the morning I had over 30 crashes. Nothing else is crashing on my computer. 

[Phil.E]

Hi thanks for posting and thanks for sending the crash reports.

I can only find 12 reports for the last 16 days. Thanks for sending them, but I have a request. Please send all reports. I work on crashes and the system tells me when customers have 30-40 crash problems. Right now the system thinks you have a <1 crash per day problem. So more reports will get more attention and provide more information for developers.

If you have an svg file to share I can try to repeat the crash.

We have heard recently from a customer with an i9 problem who had to replace their processor. The manufacturer of the hardware did that, and not only because of Fusion crashes. The customer reported it helped with the crash problems. Have you asked the manufacturer of your new hardware if the processor is known to be fixed by replacement and if they are willing to do that?

[kaan]

Dear Phil, thank you very much for your return. Now I have some hope about getting a fix once the source of the problem is found. 

From now, I'll report every single crash. I just don't know what to write each time. Because when I'm doing something, sometimes it happens as soon as I open and start drawing a few lines on the model I'm working. But ok, I'll report everything so that it could help you guys to detect the problem. 

About the CPU, actually I've been using this computer for about a year. And these crash problems started about 3 months ago if I'm not mistaken. And I'm also using my computer for flight simulation which puts a very heavy load on my hardware but I never have any crash. There is no a significant or a reported problem with i9 14900K cpus. And I'm not even overclocking it. Everything is limited to manufacturer settings. 

This must be something with the Fusion360. Let me tell you a few things I tried today:

I disabled everything on startup. It crashed. 
I disabled all 3rd party apps services and only left the Microsoft ones. It crashed again.

I tried to go offline mode, it still crashed. 

I started the computer in Safe mode, I didn't try it too long there because I couldn't setup the internet in safe mode (yet) but I didn't have crash even I drew many lines on a very complex design I was working. Usually it should have been crashed with those attempts. So the only way I found I didn't have a crash was when I was in Safe Mode. But I might still have a crash there. I just didn't try too long. I should at least try it in safe mode for 15-20 minutes so that I can definitely be sure if it's crashing there or not. 

Does it help when I share the event viewer error reports here? Or would it be also ok to share it in the reports I send? 

[Phil.E]

Thanks for the follow up information. 

• Regarding crash reports, if you don't have time to type a comment, that's okay. Or just a short comment like "sketching lines" or something like that is also helpful.
• If you want to include more information in the report comments that's also helpful, but I doubt the event viewer reports will fit into the comment field.
• Please let me know how safe-mode goes for you. I'm going to ask for more opinions about this today.

[kaan]

Hello Phil,

Once again thank you very much for your efforts.

I didn't have the chance to work in Safe Mode today. But I'll try it very soon. I tried to include all of the event viewer logs in these. Most of them (maybe only not the first 2) occured today.

781355233
781358551
781513635
781513928
781514880
781515780
781516681
781517148
781551762
781552620

[kaan]

I'm sending some more after my previous message. Thank you.

781559206
781568963
781574880
781593834
781594243

781596789

[Phil.E]

Thanks for the report numbers. Just so you know, I can look up all of your crashes using just one report number. Please keep me up to date as you feel necessary, but no need for more report numbers for now. I'll take a look now. Thanks again!

[kaan]

Oh ok. I didn't know thank you. I just need a solution pleeeease. Thank you again.

[kaan]

Hello Phil, I hope you're doing well. I wanted to ask if there was anything that you could find. I didn't report today anymore. They're mostly the same problems. I thought the reports I've sent yesterday were enough. I hope we can find why this problem is caused by.

[Phil.E]

For every crash please click send, even if you have no comments. It's really important. The system is automated and it requires your participation to be accurate.

I've never seen a case like this. The crashes are seen by the system as unique, meaning your crash is the only one in existence just like it. That's about half your reports.

The area of the program you crash the most in is sketching. It's impossible to tell why the sketch solver is crashing in your reports. The most I can do now is log a ticket and ask the team to look at it. 

On your side, are you a paying customer? If yes, then log a support case.

Can you try some other hardware options?

Do you have another computer?

Did you ever try safe mode?

Do you run multiple monitors (try using only one)

Can you log into Fusion with a different account on the same machine and try the workflow? 
Can you try a different mouse?

[kaan]

Hello Phil,

I'm not a paying customer. I have a laptop. Today I was working on my
laptop and I didn't have a crash but I didn't work too long either. I
tried safe mode. It didn't crash there but it was very laggy. I could
hardly finish sketching one model.

Actually I was planning to format the PC and install everything from
scratch. To be honest I don't want to do this but I was thinking maybe
this was the only option for me.

My mouse is a 3Dconnexion mouse which is especially for 3d designs. Do
you think a mouse really would cause a crash? It is impossible though
to try other hardware options. The only way is to use my laptop. But
it's not a fast one so I prefer my desktop computer.

I only have 1 monitor. I can create and login with a different account
for sure. But also I don't understand why an account would cause such
problems. But I'm almost ready to format and install everything once I
finish my backups. Then I'll come back with the results and hopefully
with good ones.

[Phil.E]

Thanks for the information. If I knew you had a 3D connexion mouse I would have asked you to update it or try another mouse days ago. 

3Dconnexion are great partners of Autodesk, but their drivers are sometimes in need of adjustment from their side or from the Autodesk implementation side. If the mouse is related I will escalate this to 3Dconnexion. Please try:

• Update your 3Dconnexion drivers
• Try a different mouse

[kaan]

Hello Phil,

I'm not a paying customer. I have a laptop. Today I was working on my
laptop and I didn't have a crash but I didn't work too long either. I
tried safe mode. It didn't crash there but it was very laggy. I could
hardly finish sketching one model.

Actually I was planning to format the PC and install everything from
scratch. To be honest I don't want to do this but I was thinking maybe
this was the only option for me.

My mouse is a 3Dconnexion mouse which is especially for 3d designs. Do
you think a mouse really would cause a crash? It is impossible though
to try other hardware options. The only way is to use my laptop. But
it's not a fast one so I prefer my desktop computer.

I only have 1 monitor. I can create and login with a different account
for sure. But also I don't understand why an account would cause such
problems. But I'm almost ready to format and install everything once I
finish my backups. Then I'll come back with the results and hopefully
with good ones.