Fusion360 Crashes on Exit

Fusion360 Crashes on Exit

BrienKing
Advocate Advocate
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Message 1 of 10

Fusion360 Crashes on Exit

BrienKing
Advocate
Advocate

If I run Fusion360, open a design and then close Fusion360 it crashes.  

 

I've sent half a dozen error reports now.

 

If I don't open a design, it doesn't crash.   I can repeat this every time.  I am on the latest version.

 

Date/Time: 2022-02-17 16:48:10 -07:00
Application: Fusion360.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ASMBASE227A.dll
Exception Address: 0x00007ff807a95443
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 18979e4f600

Brien King
spammehere@arcaderestoration.com
http://www.arcaderestoration.com
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483 Views
9 Replies
Replies (9)
Message 2 of 10

Steven_Gao
Community Manager
Community Manager

Sorry to hear the inconvenience. Can you tell your email address in the crash reports to me and let me check the possible reason for your crashes?

 

Thanks,

Steven

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Message 3 of 10

BrienKing
Advocate
Advocate

spammehere@arcaderestoration.com

 

Brien King
spammehere@arcaderestoration.com
http://www.arcaderestoration.com
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Message 4 of 10

Steven_Gao
Community Manager
Community Manager

I searched it in our internal crash system and I can only see your latest crash report on Feb 3rd. May the recent crash reports were not sent out successfully?

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Message 5 of 10

BrienKing
Advocate
Advocate

It's easy enough for me to reproduce, so let me know when you want me to reproduce it and report it.  Might be easier for you to find that way.

Brien King
spammehere@arcaderestoration.com
http://www.arcaderestoration.com
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Message 6 of 10

Steven_Gao
Community Manager
Community Manager

Thank you, Brien! Can you help to record a short video to show your crash workflow?

In addition, please help to generate the Diagnostic Log file and attached Fusion360DiagnosticLogs.zip in here. Refer to the attached picture: Help->Support and Diagnostics-> Diagnostic Log Files.

 

Thanks,

Steven

 

 

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Message 7 of 10

BrienKing
Advocate
Advocate

After further testing it appears to only happen with one of my designs.

 

I've attached the logs and the video.

Brien King
spammehere@arcaderestoration.com
http://www.arcaderestoration.com
Message 8 of 10

Steven_Gao
Community Manager
Community Manager

Thanks so much for the additional information and video! Do you means open this design on any machine and close Fusion 360 will get Fusion crash? If that, can you help to share this design file to me for further investigation? You can export it to F3D and send it to my mail box(mingwei.gao@autodesk.com).

 

Thanks,

Steven

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Message 9 of 10

BrienKing
Advocate
Advocate

File sent.

Brien King
spammehere@arcaderestoration.com
http://www.arcaderestoration.com
Message 10 of 10

Steven_Gao
Community Manager
Community Manager

Thanks Brien! I got the file and I can reproduce the crash on my side too. I have logged an internal defect(FUS-99455) to let development team to investigate it.

 

Thanks,

Steven