Fusion will not open please help ASAP

[Anonymous]

My fusion 360 or inventor will all of a sudden not open just stays on the Autodesk screen with blue circle.  I’ve tried deleting everything Autodesk related and reinstalling with no luck I’ve also tried updating computer drivers which was recommended in a dif post with no luck?

[Phil.E]

Hi,

It's not clear to me what you are seeing, I need a picture. Can you start Fusion or Inventor and get a screen capture showing the "blue circle" you are seeing? (or any error messages that appear). Please post the picture here in a response.

Thanks,

[RajkumarIlanchelian]

@Anonymous One other thing that you can try is (assuming you are on Windows) - Go to C:/Users/USER ID/AppData/Local/Autodesk - Delete the Web Services folder. 

See if this helps. If both the products are not working it could be a single-sign on issue and hopefully the above will reset SSO and force you to sing-in again.