Fusion will not launch

[douglassba]

When I try to launch Fusion nothing happens. When I click on the icon there's nothing. Worked great for the last seven or eight months but not all now..

 I tried following along with the Autodesk website following all their instructions but nothing happened. I uninstalled everything Autodesk. I could not uninstall the Licensing.sds. I then downloaded Fusion so that I could get the uninstaller. Then tried to uninstall again and still cannot get rid of the all desk licensing SDS file.

 However I did get a fresh copy of fusion. Yet, like the last one, it still would not open when I click on the icon. The computer hovers over it and starts acting like it's going to open something but nothing ever happens.

 I've tried everything I could to get this thing going. Does anybody have any suggestions?

[jhackney1972]

If your operating system is Windows, I would suggest creating a new profile, having an administrator access rights,  and install Fusion 360 under it.  

[douglassba]

We confirmed I was the Administrator

We updated the Graphics Card, AMD Radeon HD 7570M

We add OPENGL to environment variables 

Still no change

[jhackney1972]

What I was trying to indicate to you is that sometimes a user profile can become corrupt.  Just confirming you are the administrator of your current profile may not be enough.  

[karina.harper]

Hi @douglassba 

Can you collect your log files and post them here? 

Thanks,

Karina

[douglassba]

I can use the online Fusion and see the file I have saved to the server. However, I'm having difficulties importing files saved on my computer. plus there is lag time, very frustrating.

I need to erase the "AdskLicensingService.sds" file when uninstalling Autodesk form my from my computer so I can then do a new install. However, these file will not go away. I've tried everything to do this except for the right way to erase the sds.

Not sure what to do next.

[douglassba]

Here are my post. I have an Educator license with Autodesk. I think the only way to fix this problem is to become a paying customer. If I can't figure out a way to launch the program, or uninstall the "AdskLicensingService.sds". I'll pay. I think not being able to uninstall, delete, cut or remove the "AdskLicensingService.sds" is preventing me from downloading a clean, new program. I mean, what else can it be? As far as I can tell my graphics card drive has been updated and works fine. All this started sometime close to a windows update, but who knows? Any help would be greatly appreciated.

[douglassba]

Not really sure how to get the files. I tried 2 times to uninstall Fusion and all Autodesk programs and files. All is gone but the AdskLicensingService.sds.

Last time around I follow the Autodesk instructions to remove the AdskLicensingService.sds removal with Autodesk Uninstall tool. However, that did not work either.

I then downloaded Fusion for a 3rd time. I have Fusion on my start and icon on my desktop. Yet when I click on either, nothing happens.

[RajkumarIlanchelian]

@douglassba I see that the first post on this thread says that you cannot launch Fusion, and then a post saying you could but had import issues . You uninstalled again and now you cannot launch Fusion again? I am also trying to understand why you are trying to delete AdskLicensingService.sds. 

When Fusion did launch for you, did you get a subscription expired notification? 

[douglassba]

I cannot open Fusion from my computer. Yes I can go online and use the online Fusion but that's not the same. I have files on my computer that I need to work on.

 The reason I'm trying to uninstall it is because Autodesk said that you need to do a clean uninstall so you can do a new install. However, I cannot do a complete uninstall. Any information about the current license stays on the computer. The current version is corrupted.

 It's very frustrating. Not sure why it won't launch, but no matter what I do, it will not launch, any help would be greatly appreciated.

[RajkumarIlanchelian]

@douglassba Can you please collect log files and post here?