Fusion team hub - Lots of problems after migrating to team hub

[roy25G4T]

So I migrated my projects over to the team hub as asked by Autodesk. Now there is no way to work on my assembly. I can not save it as is or as a new file. Non of the linked files can be updated using get latest.

Basically nothing works in this assembly anymore.

[RajkumarIlanchelian]

@roy25G4T Just to get the confirmation, the files that are being reported as found in another hub, are they actually in the same hub as the parent file? 

[roy25G4T]

Yes everything was migrated

[RajkumarIlanchelian]

@roy25G4T Would it be possible for you to invite a few of our engineers into your team hub that can look into this issue? From the error messages it appears that it could be possible that reference links were not updated as part of the transfer (just a guess at this time) but access into this project could help to understand what might be the root cause. 

Can you start by inviting me into your project? raj.kumar.ilanchelian@autodesk.com

[roy25G4T]

just sent an invite to the project

[RajkumarIlanchelian]

@porkodi_autodesk Porkodi, tagging you here. I know there was some issues with transfer and external links? 

[roy25G4T]

Yes and I can not save the file anymore after changes. Also updating external files does not work

[roy25G4T]

Yes and I can not save the file anymore after changes. Also updating
external files does not work

[porkodi_autodesk]

Hi, 

   I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

[rajat_mehtaL58QJ]

Hi @roy25G4T , @RajkumarIlanchelian 
We can help you with this , can you provide your hub id in personal message ? 
Thanks,
Rajat Mehta

[roy25G4T]

Did you get my hub id on PM?

[RajkumarIlanchelian]

@roy25G4T Yes and I have passed on the information to @rajat_mehtaL58QJ . They are back in the office today and will be helping to look into this. 

[roy25G4T]

I am still waiting for help

[prichas]

Hey @roy25G4T ,

I have sent you a private message to help resolve this.

Thanks for your patience,

Shayne Prichard

PM Fusion

[roy25G4T]

I am sending you many emails without any response. My fusion files are totally messed up after migrating to team hub. Are you able to help me? Fusion has been useless now for several months.

Is anyone able to help?

[prichas]

Hey @roy25G4T ,

In my email to you, I have a link for you to be able to schedule time with me.  I will resend so you can schedule a time that works for you.

Thanks,

Shayne

[3DRBT]

Hi, has this problem been resolved? I´m having similar performance related issues since I was moved to team hubs. At the moment my Fusion 360 application is useless and I´e just renewed the license for a year. Please help. Many thanks in advance!

[roy25G4T]

I did manage to get help with one assembly. They sent me the file after
resolving conflicts. I then had to upload the file to a new project folder.
The previous project is still useless but I am able to work on the resolved
file. However all files are now in one folder and it takes forever to
reorganize them. Try to get help from a Autodesk real person.

[bryanr_lund]

Holy cow. I just upgraded and I'm having the same problem. This is extremely troubling that it has been over five months and this is not resolved. I'm extremely concerned about losing my files now. Is anyone at Autodesk looking into this major problem?

[bryanr_lund]

I just spent a 1/2 hr on the chat with an agent. Another user said this is a bug. The agent left our chat stating that the team needed to look into this. I think this is a bug that is happening after users migrate to Fusion hub.