Fusion software problem

[Anonymous]

I am experiencing a lot of errors lately.

1. My generative design studies are not starting properly. After I solve for the generative design studies, a notification confirmed that cloud computing started. However, after 10 hours, I checked using the explorer and there is no single outcome being solved or generated. This is the case for two files I'm generating. I even got the chance to cancel and restart it. Based on what I experienced, you cannot cancel a generative study that started computing. This means that the study might not started at all.

2. I exported to design a generative design outcome. However, I cannot open the outcome. It give me error stating "network problem. Sorry. We seem to have some technical difficulties and couldn't complete your request" I tried to open again to open the generated design, but still no luck. I can say with high probability that the internet connection is not the problem.

3. Switching from files to files frequently results to software crashing. A pop up message states that "A software problem has caused Fusion 360 to close unexpectedly."

Please help me. What can I do?

[James.Youmatz]

Hi @Anonymous ,

Do you have any other network issues with Fusion 360, or just with generative? Is this a home internet network, or is it controlled by someone? Here is a list of ports and domains Fusion 360 needs to access. I know with Generative Design you need explicit access to client.launchdarkly.com  and mobile.launchdarkly.com as well. Can you ensure it is not blocked by firewall/network? 

Can you access: https://dreamcatcher.autodesk.com/version via a web browser?

If you still see errors, can you collect and post your diagnostic log files.

[Anonymous]

I also have the same problem. My project is pending due to it. Earlier I have exported many designs. But this problem is coming from past 3-4 days. I haven't changed any firewall settings. Please suggest a solution.