Fusion online permanently frozen

[695501]

I teach CAD using Fusion 360 online. I have a student who was working on a design and his screen froze. Every time he logs in online it pulls up the same frozen screen. This occurs across multiple computers, but if I open it on my desktop version it works fine. Unfortunately, our district requires students to use the browser version on their laptops.

[RajkumarIlanchelian]

@695501 I will forward this to the team that manages this. 

[RajkumarIlanchelian]

@695501 Does clearing browser cache help? 

[sainaath.ramanathanMLXAZ]

@695501:

I have few follow-up questions:

• Is the student trying to log on to multiple machines at the same time on hitting this issue?
• Does this happen even if the student tries log on the next day?
• Is this issue narrowed down to only one student?

[jpearcy]

I'm not sure what fixed the issue, but the student came back and was able to get through. Life is funny... computers are funnier.