Fusion not showing models

[michaeltates]

For christmas I got a new laptop. It is a Hp Victus 15-fb2063. This laptop is win 11. It also has dual gpu. It has AMD integrated graphics and AMD RX 6550M. I installed fusion and everything went fine. Only problem I have is that when I open a design the model does not show up. If I switch fusion to directx 9 everything works fine. When I choose directx 9 though it says that soon that won't be supported. So I need to sort this issue out. I have googled for issues. I have installed the latest drivers.

Device name victus
Processor AMD Ryzen 5 7535HS with Radeon Graphics 3.30 GHz
Installed RAM 8.00 GB (7.21 GB usable)

[RajkumarIlanchelian]

@michaeltates Thank you for posting this. I am alerting two of our engineers that should be able to help. 

@LishuangLu FYI

[LishuangLu]

Thank you, @RajkumarIlanchelian !

@michaeltates , thank you for reporting! Since your laptop is with dual GPU, could you please try to disable one of the GPU and see whether it can work with only one GPU under DX11? 

Thanks, 

Lisa

[xiaobo.yu]

@michaeltates would you please post the Graphics Diagnostic Info when the problem happens? 

Thanks,

Xiaobo

[michaeltates]

Here is a screenshot.

[michaeltates]

As far as I know I might be able to disable one of them in the device manager. I don't know what other issues that would cause. I've been all through the AMD driver settings and haven't found where I have much control over which gpu is used.

[LishuangLu]

Thank you, @michaeltates !

You could disable the GPU from the Device manager, but I think it is clear to us now, the problem is with the independent graphics device, as Fusion's graphics diagnostics shows the GPU being used is AMD Radeon RX 6550M. 

We will investigate how to reproduce with identical GPUs internally and share with you later if we have more progress. 

Before the issue being addressed for DirectX11, please use DirectX9 temporarily as a workaround. 

Thanks for your understanding! 

Regards, 

Lisa

[michaeltates]

Thanks for the fast responses. As a first time user of the support system, I am very impressed.

Sincerely,

Michael Tate

[LishuangLu]

Hi @michaeltates , 

We are working with AMD to investigate the issue, however, so far it could not be reproduced with the tested environments. Are you seeing the problem with any design files in your side with DirectX 11? or it is only reproduced with some datasets, then can we request your help to share one design file with us for investigation?  

Thank you for your support! 

Regards, 

Lisa 

[michaeltates]

Lisa,

It seems to be any model that I try and open with directx 11.  Directx 9 works with no problems.

Here's a link to one of the designs.

https://a360.co/40Pa9W7

I'm more than happy to provide whatever assistance I can.

Thank you,

Michael

[LishuangLu]

Hi Michael, 

Thank you so much for your prompt reply and sharing your design file with us!
AMD also suggested having a try with the later versions of graphics driver available on AMD website, let me know if you can have a try and see if it works for you. 

Thank you for your help as always!

Regards, 

Lisa

[michaeltates]

Hi Lisa,

I'm pretty sure I have the latest drivers but to be sure I went to AMD website and downloaded them. I tried this and it didn't change anything.

Thanks,

Michael

[LishuangLu]

Thank you for the quick check, @michaeltates !

I will provide your feedback to AMD and see how we can help in the next step. Please stay tuned. 

Regards, 

Lisa

[LishuangLu]

Hi Michael,

I got the latest suggest from AMD that it would be good that you can completely un-install the current driver and install the new one from the below link. There is likely an issue with the install driver over the top of an “OEM” driver hence uninstalling the driver first before installing the one suggested. 

https://drivers.amd.com/drivers/whql-amd-software-adrenalin-edition-24.9.1-win10-win11-sep-rdna.exe

Please have another try and let me know if it helps. Thank you so much for your support! 

Thanks, 

Lisa

[michaeltates]

Hi Lisa,

I uninstalled the driver and installed the suggested driver. Nothing has changed. I did not use the amd cleanup utility to remove the old driver. I just went into apps and chose to remove amd software. With this being windows 11 there is an issue with logging in to safe mode with a pin. Is there any reason to believe that if a factory reset the laptop and reinstalled fusion that I would get a different result.

Thanks, Michael

[LishuangLu]

Thank you for retry the new driver in your side, @michaeltates!

Are you uninstalling the driver from Control Panel? I think there should not be a problem when uninstalling the driver from control panel, looks like there might be some corruption in the system & driver. It might be helpful to reset, I would suggest you raising up this issue into the support team of the laptop and seeking their professional help.

I will also share your testing with AMD and see if they can provide some extra support. 

Regards, 

Lisa 

[michaeltates]

Hi Lisa,

I will try and factory reset the system and reinstall. Then we can see if that resolves the issue. It will likely be this weekend before I have a chance to try this. If this doesn't resolve the issue, I'll get in touch with hp support and see what they say.

Thanks,

Michael

[michaeltates]

Hi, Lisa

I did a fresh install of windows and amd  drivers, fusion. Nothing changed. I did figure out something that I think could be very helpful. If I drag the fusion window over to the external monitor fusion works fine with direct x 11. This monitor plugs into the hdmi port and is on older monitor nothing special. The issue is on the laptop screen the computer is using the integrated graphics. On the other monitor its using the dedicated graphics. I don't see anywhere that I can force it to use one over the other. See attached screen shots.

Thanks,

Michael

[michaeltates]

Hi, Lisa

Here's 2 more screenshots from in AMD software.

Michael

[LishuangLu]

Hi Michael, 

Thank you so much for your time to refresh windows! 

You really made a great finding that this is related with the integrated graphics card being recognized by the monitor. 

It seems that Fusion is using the integrated card when the problem happens, but the graphics diagnostics still reports the AMD card, which doesn't sound correctly. We will find some device internally for double check. 

And in your side, to avoid the issue, the system needs to be always run with the discrete graphics card, and you can disable the integrated one through Windows Device Manager -> Display Adapters. Right click on the listed integrated display and select DISABLE.  Do not select uninstall as this may cause further problems.

Please let me know whether it helps by disabling the integrated card. 

Thank you for your support as always! 

Regards, 

Lisa