Fusion not saving files to the cloud, is it safe to quit?

[Anonymous]

Hi,

Fusion doesn't seem to be uploading my file changes to the cloud even though I am connected to the internet and fusion is online. The issue randomly appeared several hours ago with a error warning popping up in the top right corner saying something on the lines of "Unable to save file to the cloud". When I clicked on the error it gave no other info other than repeating it.

Since I've put in a lot of work since it was last pushed to the cloud, I'm wondering whether it is safe to quit fusion. When I tried quitting it showed this popup. As you can see it's clearly way behind.

Do I risk losing all my changes if I quit fusion? It hasn't uploaded anything since the last 7 hours.

I've disconnected and reconnected my internet several times. Fusion reconnects but no files changes are being pushed. 

I can't do a local export at .f3d since it says local export isn't supported for distributed designs.

Also there is a little warning sign in the data panel near my file which says "File is not available at the moment" when I hover over it

[masa.minohara]

Hi @Anonymous,

Thank you for posting in the forum! Could you try switching to offline mode to see if that allows to save the file? If you can save the file in offline mode, could you try switching back to online mode to see if Fusion start syncing the file with the cloud?

If you can save the file in offline mode but upload is still stuck, the workaround 3 in this article may help to solve the issue. 

If that doesn't help, could you attach the diagnostic log files?

[Anonymous]

@masa.minohara It looks like it's saving it in offline mode but changing to online mode doesn't help with the syncing.

The first step in workaround #3 is to close fusion. Is it safe for me to close fusion without losing any data?

[masa.minohara]

Hi @Anonymous,

Thank you for your response! Once it's saved in offline mode, I believe it's safe to close Fusion. Could you try closing Fusion while you are in offline mode to see if that gives you any warnings? If you don't get any warnings, please go ahead and perform the workaround 3.

[Anonymous]

@masa.minohara I went through the workaround and now one of the files has synced properly. However another file is continuing to display the issue - no sync, warning sign in top corner and continuous spinner. 

I've attached my log files here.

Thanks for the help!

[masa.minohara]

Hi @Anonymous,

Thank you for the update! Just to check, are those files still stuck even after deleting UploadQueuedFileList.xml file?

I'll take a closer look at the diagnostic log files and post more information as soon as possible. 

In the meantime, could you try using "Save as" command for the file to see if a newly created file gets uploaded to the cloud? 

[Anonymous]

@masa.minohara were you able to have a look at the logs?

I'm continuing to have this problem. It's showing up on new files as well and unfortunately the "save as" solution doesn't seem to be helping.

And yes while one of the files uploaded after deleting UploadQueuedFileList.xml , another one remained stuck and now the problem has cropped up again.

[masa.minohara]

Hi @Anonymous,

I'm sorry for my delayed response. I've talking with the development team about this but I haven't been able to figure out what is causing the issue yet. I'll investigate further and follow up here as soon as I can.

In the meantime, could you try deleting jobs.json and the jobs.json.lck files as well as UploadQueuedFileList.xml to see if that makes a difference?

Also, when you used "Save as" command, did you get any error messages or did a newly saved file get stuck in the upload queue?

One more thing, could you invite me to your project so I can take a closer look? My email address is [email protected]. What is the name of the file that is showing the warning?