Fusion not going on-line

Fusion not going on-line

amahmud3
Explorer Explorer
487 Views
6 Replies
Message 1 of 7

Fusion not going on-line

amahmud3
Explorer
Explorer
0 Likes
Accepted solutions (1)
488 Views
6 Replies
Replies (6)
Message 2 of 7

RajkumarIlanchelian
Autodesk
Autodesk

@amahmud3 Can you please do a couple of things?

1. Can you please post log files from this machine that is not going online? 

2. Also, if you connect to another network, say a mobile hotspot, is Fusion going online? 

3. Can you restart your router as an option to see if that addresses the issue? 

Bottom line is that something is preventing Fusion calls and we need to find out which one. Could also be Windows defender firewall. iIf you can turn that off and see if it goes online that will help. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

0 Likes
Message 3 of 7

smaggioli
Community Visitor
Community Visitor

Salve, ho lo stesso problema. Non riesco ad accedere on-line

 

0 Likes
Message 4 of 7

RajkumarIlanchelian
Autodesk
Autodesk

@smaggioli You cannot login or does Fusion go offline after login. The original thread is about cannot go online. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

0 Likes
Message 5 of 7

smaggioli
Community Visitor
Community Visitor
I cannot go on line with my PC. If tried to make the diagnostic, there an
error : mcmaster.com/shel.aspx
If i try with my mac it works.
0 Likes
Message 6 of 7

RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@smaggioli 

1. Close Fusion
2. Go to C:\Users\(username)\Appdata\Local\Autodesk\DELETE Autodesk Fusion 360

3. Now start Fusion again

Does this help?

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

0 Likes
Message 7 of 7

smaggioli
Community Visitor
Community Visitor

Yes!!! Thank you!!!