Fusion 360 won't load

[Anonymous]

Hello,

I am an systems administrator for a school and have been tasked with installing and configuring Fusion 360 for our students and teachers.

So far it has not been very pleasant and i am at a total loss as to what to try next.

Installing the admin package goes well. It also runs as administrator on the domain.

But that is all it runs on.

What i tried:

- Tried elavating priviliges from regular network account to administrator, does not work

- tried elevating a local user account, does not work

- tried putting the networked user and computer in an Windows Server AD OU where there are NO Gpo applied

- Tried turning of UAC, did not work

_ tried putting the --globalinstall flag behind another install package. (client download package)

- Tried comparing the appdata folders from the administrator user and the local user and made them identical... does not work.

only thing that does work is when i select run as administrator.... but in an education environment that is totally unwanted behaviour..

Anyone have any idea? Support chat told me it mught be a functional item in Fusion360... what does that even mean?

Hope you can help me..

[baribak]

Hi,

Sorry to hear of the trouble. I think what's happened is you ran Fusion while logged in as the Administrator. If so, this creates files in that user account's local folders. 

When you subsequently try to run Fusion as a local (non-admin) user on that system it will try to access the files it created (as Admin) and won't be able to (because of permissions).

To correct this, uninstall all versions. Rerun the Admin install under the Admin account but DO NOT launch Fusion while logged in as Admin. Launch it as a local user.

If this isn't the case, then please include the log files so we can see what's up.

Hope this helps.

Regards,

[Anonymous]

Hi,

It has been an holiday where i live so have been inactive for some days.

Time to pick this up once more.

Unfortunately this does not work. I uninstalled ALL mentions of Fusion 360 and reinstalled it as Domain admin

Then rebooted the pc and logged in as Networked user (there are no local users) and the software does nothing.

Which logfiles do you want me to attach?

I read the "run as admin" remark but it seems a little risky running Fusion 360 for my students as administrator?

Anyone have an idea? 

[baribak]

Hi,

Do the networked users have local drives? Or are they logical? 

The log files should be in C:\Users\{username}\AppData\Local\Autodesk\Autodesk Fusion 360\{GUID Folder}\logs.

Regards,

[Anonymous]

Hi,

I've looked at the log files.... seems the log from the 'wont start' scenario is missing a lot of files?

I have attched a log from the same user when Fusion does start (ran as admin). There, the missing file lines seem to have vanished..

Sent this to support to but havent heard from them yet.

Just read another user in the forum is having the same problems as me..... so there are more of us... 

Hope someone can make sense of the logfiles.

[baribak]

Hi,

Hmmm...so running it as Admin works but the user account doesn't?

Have you checked the UAC level for the non-admin user? Can it be changed? 

And does the user account have admin-level rights?

Regards,

[Anonymous]

Ideally networked accounts should be able to run this piece of software.. they are students so admin rights or UAC off is out of the question.

But, for fun sake.. it created a local admin user on one of my laptops (which runs great when you are either domain admin or select run as admin) and guess what.... it does not run! I even turned of UAC completely.. nothing!

So , Fusion 360 does not even run when i am a local laptop user, disconnected from the domain and part of the local admin group with UAC off.... ??

In my 20 years of being a sys admin i have never ever seen such a troublesome piece of software .... 

[baribak]

Hi,

It sounds like you need the "Admin" version of Fusion 360. It can be found here:  Admin Install

This is an all-inclusive download and install that sets up Fusion in the Program Files folder and allows any user on the system to run it. Note: You install this version while logged in as the Administrator. Once installed DO NOT run Fusion under the Administrator account. Log in as one of the "standard" accounts and Fusion should launches.

Does this sound more of what you need?

Regards,

[Anonymous]

Hello!

Thanks for the reply.

Everything i have done installing and testing so far and up to this point is done with the admin install package..

Exact same package... 

It does install in the program files folder BUT installs a lot of data in the administrator user folder too...

Well, back to the drawing board...

[baribak]

Hi,

My apologies. I should've assume as such.

In light of this, can you confirm you've performed the set up as follows:

1. Run the Fusion 360 Admin Install under the Administrator account for that system.
2. Logged in as a user and tried to launch Fusion.

If Fusion is failing to launch under the User account and you haven't run Fusion under the Administrator account, can I get those log files?

If you have launched Fusion under the Administrator account then any attempt to run it under a user account will likely fail as Fusion will be looking to read/write files to the Administrator account (which it doesn't have rights to). To fix this:

1. Uninstall Fusion using the Admin Install.
2. Run the Fusion 360 Cleaner tool to remove additional files that might have been missed.
3. Reinstall Fusion under the Administrator account but don't launch it.
4. Login to a user account and launch Fusion.

Regards,

[Anonymous]

Good morning!

These logfiles I've attached earlier are from a scenario in which i installed as administrator on my domain and then run from the user "mhw".

If you look at the date / time stamp in each line it is all from a single run on october 28th...

Steps were:

1. installed as administrator in the domain

2. run as networked user mhw --> didnt run

3. run as networked user mhw but "ran as administrator" --> did run.

[baribak]

Hi,

Sorry to hear of the continuing trouble. 

Can you check the rights for the user in the c:\users\{username}\appdata\autodesk folder? This is found using File Explorer > right-click on folder > Properties > Security tab. It should have all the rights checked.

Additionally, can you check to see if under the Administrator account with which you installed Fusion has any folders under the APPDATA\LOCAL\AUTODESK e.g. Web Services. (this is under c:\users\admin)? If so, this means Fusion was run under this account and any attempts to run it under a "user" account will attempt to write back to this account (which it can't).

Lastly, would UAC settings play a part in this?

Regards,

[Anonymous]

Hello,

Sorry for the late reply. Mail from autodesk suddenly appeared in my unwanted folder....

Well, just checked... and made a different approach.

We use SCCM2012 and i have created a package which distributes Fusion 360 to a selected group of one pc. This test pcc did get the package.. so far so good..

I checked the admin appdata local folder, no sign of any autodesk folder.. still going strong.

logged in as user and ran the fusion 360 link... 😞 nothing...

Checked your questions and yes, the user had full rights in their appdata local autodesk folder.

It does hold two maps, "autodesk fusion 360 " and "neutron platform".

In earlier cases where i ran fusion360 elevated with "run as administrator" as local user the "webservices" folder was present... now it is not...

Still hoping for a miracle... 🙂

[Anonymous]

Just remembered something... is there nothing for the experts in the logfiles i sent? 

There is a tremendous difference in both of them.. surely there must be a lead there somewhere?

BTW, still havent heard from the official case support as of yet... is this normal for support to just not respond?

[baribak]

Hi,

Yes the log files are different. Specifically the user account that's not working starts to quit the app right after we check for an update (upon launch). There's no indication on why this is happening as there are no errors logged. Just the entries stating Fusion is closing.

One option is to run something like Fiddler (3rd-party app) upon launch that monitors and logs with a greater level of detail. This might give us further insight into what's happening.

Has Fusion ever run on these systems? 

If you install direct to the local user using the download does it run?

Regards,

[Anonymous]

Hello Kevin,

Yes, they sure have and do run. If I take a networked user and make Fusion360 run as admin then it absolutely runs perfectly...
But if I want my students or any other user to run Fusion360 as administrator then i have to cache the admin credentials in de windows credential manager.. which is obviously not something any admin would do...

Installing to local user is not possible since there are no local users on domain laptops or computers.

Fiddler, havent heard from that yet.. installed it but cant make out how to monitor traffic from Fusion360 with it...

It monitors my web traffic from my browser but cannot get it to do the same for Fusion360 traffic.

I have created a scenario like i said earlier in which i created a local laptop user, made it administrator locally on the laptop. Tried running it then but still nothing.

In the logfile from the session it does not run... what do all the missing file mentions mean? It seems to be missing a lot of files from somewhere?

[James.Youmatz]

Hi @Anonymous ,

Chiming in here. What location is the users user profile located on the hard drive? Is it in a roaming location as opposed to Local? I am curious if this is related to an issue I am chasing. Are there any crash numbers that are generated when trying to launch Fusion without Admin priveleges?

[Anonymous]

Hi,

These profiles are stored on the file server of course but copied locally to the c:\users\ folder... only with the mandatory flag present.

Other profiles are stored locally with the roaming flag and some are entirely local users.

I tried it with the mandatory profiles, but have tried it on roaming and even local profiles... nothing...