Fusion 360 Won't Load

[james_carson]

I updated Fusion 360, and now it either gets to about 45% and crashes or loads the Fusion support window.  I don't have the old install to try installing the older version.  I've tried uninstalling and reinstalling the latest version, and repairing it through the support window, but nothing works. 

[RajkumarIlanchelian]

@james_carson We just released a new update 2702.1.58. Can you please install this version and let us know if you are still facing this problem? 

[james_carson]

When was it released? I updated this morning, and then the problems happened.

[RajkumarIlanchelian]

Updated in the last 10 minutes. 

[james_carson]

Downloaded and installed again, it opens with the Fusion Service Utility again after installing.

[james_carson]

Is there a specific location I can download it from? I downloaded the free use version again and am getting the same problems.

[james_carson]

Any other ideas?

[dsouzasujay]

Hi @james_carson ,

Please follow below article to install fusion

• How to download and install Autodesk Fusion

Before Install, Uninstall Older version

If problem persists, share the installation log files?

How to collect logs:

For installation or update errors.

• Windows: C:\Users\(username)\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log
• MacOS: Macintosh HD>Users>(username)>Library>Logs>autodesk.webdeploy.streamer.log

[james_carson]

That took me to the same download page I did this morning, so it's already been uninstalled and installed twice.  Attached is the log file.

[dsouzasujay]

Hi @james_carson ,

Have you installed any Virtual machines on your machine or installing Fusion on a Virtual machine.

Also

• Provide your OS version.
• A screenshot of "45% and crashes or loads the Fusion support window"

[RajkumarIlanchelian]

@james_carson 

Can you please try this?

1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

[james_carson]

I did all this and still get the same results.

@dsouzasujay I'm running Windows 11 Pro version 25H2.  Attached are the screenshots you asked for.

[RajkumarIlanchelian]

@james_carson IN the service utility can you click on gather system info and attach the Fusiondiagnostics.zip file that it generates? 

[james_carson]

Where does it generate that file to?

[james_carson]

I can't find the Fusiondiagnostics.zip file

[RajkumarIlanchelian]

@james_carson The file should be in this location - C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\

[james_carson]

it didn't create a zip file, but there was a folder there with that name, and I zipped that up.

[RajkumarIlanchelian]

@james_carson @the logs shows an error 2 in the logs. 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Missing-Files-Fusi...

here is an article. Can you check to see if any of that helps ? 

[james_carson]

It doesn't help. I've done the uninstall/reinstall thing several times now, and the registry entry is already set to 1

[RajkumarIlanchelian]

@james_carson @Let me look at the logs some more. Can you try one quick test? 

if you create a new admin user on that machine and install Fusion does that launch ?