Fusion 360 won't load after adding Proxy details

[scottmoyse]

I was on site at a customers today and they have a Proxy... so when I launched Fusion it prompted me to the details. I entered them, then eventually Fusion loaded up, but it was stuck in Offline mode. Which was lame in itself, but that's probably more to do with their proxy settings than anything lse.

However, I'm now back at my office (which doesn't have a proxy), I've launched Fusion about 30 minutes ago, and after about 20 minutes it managed to move past the point where the the application is full screen with the large fusion imagery. Now its looked like this for 10 minutes... given that it has continued to progres, albeit painfully slowly, I'm guessing it hasn't actually crashed.

You really can't consider this as a good user experience... Fusion should be able to move seamlessly from one network environment to another without being a complete nightmare. There's something fundamentally wrong here.

Update: After 45 minutes, I can now start modelling.... I'm scared to restart Fusion in case I have to wait another 45.

[innovatenate]

Thanks for posting.

Perhaps this is related to the Oct 19th update? 

http://forums.autodesk.com/t5/design-and-documentation/oct-19-update-available/td-p/5868916

Do you find this happens every time you switch between a proxy and non-proxy environment?

Thanks,

[scottmoyse]

It looks like the crash may have been related.

I did eventually get a notification that fusion had updated, but I had no progress bar or notification it was going to update. Then when I clicked on the link to see what updates had been applied, it still only showed the Oct 5th update, so I assumed it was a bogus notification.

And second restart of the application after that still took 30 minutes to load. aaaand I just paused writing this post to see what the load time is now... 5 minutes and counting. I've already set the proxy to None instead of Automatic in the preferences. So maybe it is coicidental, and everything to do with the Oct 19th update being poorly delivered and causing subsequent performance issues.

[scottmoyse]

When it's taking this long to boot both the splash screen and full size window with fusion artwork are displayed... and the Fusion splashscreen, while behind the fusion window stays on top of my desktop, so I can't access anything behind it.

[scottmoyse]

I've gotten fed up waiting 45 minutes for it to load. So I've uninstalled it, and reinstalled... but it's still taken more than 10 minutes since the installer stopped, and it's still not loaded.

[scottmoyse]

Now I have this:

[scottmoyse]

Just in case you ask. Clicking Sign In, doesn't actually do anything. It just comes straight back to that message.

[innovatenate]

When you uninstalled, did you follow the clean uninstall procedure for Fusion 360?

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

The error message about being unable to setup your Fusion account I've only seen when generating a new Fusion 360/Autodesk 360 account. It seems that you may have been trying to create a new account just to get Fusion 360 to work. Is that right? Either way, it looks like a connection issue (that shouldn't be happening). By any chance do you recall what specific network setting you chose in the Network Preferences in Fusion?

One thing that may save some time before trying the clean uninstall:

Mac OS
1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Web Services

3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

One more thing to try (I have a hunch this will work):

Mac OS

1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Neutron Platform/Options

3. In the Web Services Directory, locate the file NMachineOptions.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS:

1. (Close Fusion 360) In windows explorer browse to  %appdata%\autodesk\nuetron platform\options

2. In the Options directory, right click on the NMachineOptions.xml and select delete

3. Restart Fusion 360

If neither of these work, the Clean Uninstall procedure should be your last resort. I hope this will help, but am very interested to know the results. Please keep us updated on your progress.

Thanks,

[scottmoyse]

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@innovatenate wrote:

The error message about being unable to setup your Fusion account I've only seen when generating a new Fusion 360/Autodesk 360 account. It seems that you may have been trying to create a new account just to get Fusion 360 to work. Is that right?

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Definitely not. 

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@innovatenate wrote:

When you uninstalled, did you follow the clean uninstall procedure for Fusion 360?

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I used the standard Windows uninstall from Programs and Features. As per Windows convention.

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@innovatenate wrote:

By any chance do you recall what specific network setting you chose in the Network Preferences in Fusion? 

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The Proxy was set to Automatic. So after one of the epic 45 minute loading sessions, I changed it to None... that made no difference.

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innovatenate wrote: 

Windows OS:

1. (Close Fusion 360) In windows explorer browse to  %appdata%\autodesk\neutron platform\options

2. In the Options directory, right click on the NMachineOptions.xml and select delete

3. Restart Fusion 360

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This has changed something... I now get a white window instead of a full screen one with the Fusion imagery on it. After 5 minutes of waiting, it hasn't recreated that xml file in the folder:

I'm trying your other suggestions now.

[scottmoyse · Accepted solution]

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@innovatenate wrote: 

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

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This fixed it!! Upon launch I was immediately asked to log in with the familiar login dialog, instead of the weird one further up the thread.

So how can that get corrupted? I kept a copy of it, if you want me to email it to you?

[innovatenate]

Thanks for following up with what worked! If you don't mind, you can e-mail the loginstate.xml file to Nathan DOT Chandler AT autodesk DOT com. I'll be happy to forward a report to development for further investigation. 

Thanks,

[scottmoyse]

Done.

[innovatenate]

Thanks for the follow up. I recieved the XML file.

In honor of the uninstall situation, I've added a suggestions to the Fusion 360 Ideastation. Please see below the below link (Kudos are welcome!).

http://forums.autodesk.com/t5/fusion-360-ideastation-request-a/clean-uninstall-tool-for-fusion-360/i...

I have sent a report to development regarding this incident, Reference ID: UP-23054.

Best,

[Anonymous]

Deleting both the xml files worked for me. I have to move between home and office with different proxy environments. one of them is authenticated and the other is not.

Now every time I move from home to office, I do this to solve the problem and it starts working.

There has to be a better way to do this. This is the reason many from our university are reluctant to use fusion 360 despite agreeing of its superiority to other CAD platforms.

I hope you guys solve this and soon.

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@innovatenatewrote:

When you uninstalled, did you follow the clean uninstall procedure for Fusion 360?

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

The error message about being unable to setup your Fusion account I've only seen when generating a new Fusion 360/Autodesk 360 account. It seems that you may have been trying to create a new account just to get Fusion 360 to work. Is that right? Either way, it looks like a connection issue (that shouldn't be happening). By any chance do you recall what specific network setting you chose in the Network Preferences in Fusion?

One thing that may save some time before trying the clean uninstall:

Mac OS
1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Web Services

3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

One more thing to try (I have a hunch this will work):

Mac OS

1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Neutron Platform/Options

3. In the Web Services Directory, locate the file NMachineOptions.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS:

1. (Close Fusion 360) In windows explorer browse to  %appdata%\autodesk\nuetron platform\options

2. In the Options directory, right click on the NMachineOptions.xml and select delete

3. Restart Fusion 360

If neither of these work, the Clean Uninstall procedure should be your last resort. I hope this will help, but am very interested to know the results. Please keep us updated on your progress.

Thanks,

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