Fusion 360 hangs on splash screen without error message
Please gather your Fusion 360 log files and attach them to your Forum Post. If you do not know how to find your log files, follow the instructions found on this webpage.
John Hackney, Retired
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The autodesk.webdeploy.streamer.log mainly deals with Fusion 360 installation, it will probably not show what issue is preventing it for running. Please export the other log files as mentioned in the webpage.
John Hackney, Retired
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In the AppLogFilexxxxxxx.log it mentions when Fusion 360 is trying to start an internet call failed. This would indicate you probably have your Windows Firewall set to tight for Fusion 360 to run. In the screen capture below, copy the address and blue and paste it to the address line of your favorite web browser and see if it returns a set of configuration settings. If it does not, then follow this article to add the Windows Firewall setting required to allow Fusion 360 to run. You can open your AppLogFilexxxx.log from your previous post if it is easier to copy the address or just simply type it accurately.
John Hackney, Retired
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You keep responding to yourself but I assume you are addressing me! You have not said what your results were to my last suggestion or if you followed the webpage instructions fully. Placing the one exception in the Firewall is not enough, read the article!
John Hackney, Retired
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Please select the Reply icon instead of the Quick Reply so you are addressing the person you want to respond to!
The Screen Capture of the response to the AppLogFilexxx.log entry is correct so you have solved that issue. Now, restart your computer and try to open Fusion 360 again. If it does not open, export the AppLogFilexxx.log again and attach it again so we can see the next issue.
John Hackney, Retired
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Well the error in your AppLogFilexxx.log is gone but I see nothing else wrong. You still have not supplied the Web Services Log file. Please do.
John Hackney, Retired
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Yes there is, you must not have Windows Hidden Files turned on. The screen capture is from Windows 10 but the same setting can be found in Windows 11.
John Hackney, Retired
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You keep saying there is no such folder on Windows 11. The below screen capture is from my Windows 11 laptop. You have to turn on show hidden folders which I showed how to do earlier.
If you will not help yourself, I cannot help you and I will end this conservation.
John Hackney, Retired
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