Fusion 360 gives out "unsupported browser" when launching

Fusion 360 gives out "unsupported browser" when launching

baykakabay
Advocate Advocate
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Message 1 of 8

Fusion 360 gives out "unsupported browser" when launching

baykakabay
Advocate
Advocate

When I run Fusion 360 with the Chrome browser, it says "unsupported browser" and asks to open in supported browsers, one of which is Chrome.
I tried running it in the Fusion 360 app, and it has the same problem with the unsupported browser PrintScreen.png

Accepted solutions (1)
1,805 Views
7 Replies
Replies (7)
Message 2 of 8

piotr.kornafel
Autodesk Support
Autodesk Support

Hello @baykakabay 
At first, you can try to update your chrome browser as following:

Update Google Chrome

If this doesn't help you let try to reset your PC and open Fusion 360 once again.

In the next step, you can try to turn it off for a while your Anti-virus software.

If all those steps fail, please share with me your diagnostic log files below you will find a link to the article:

How to manually collect the log files for Autodesk Fusion 360

Piotr Kornafel
Global Product Support

 Fusion 360 Webinars | Tips and Best Practices | Troubleshooting



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Message 3 of 8

baykakabay
Advocate
Advocate

All the steps had fail

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Message 4 of 8

piotr.kornafel
Autodesk Support
Autodesk Support

Did you try to open Fusion in the admin account?

Piotr Kornafel
Global Product Support

 Fusion 360 Webinars | Tips and Best Practices | Troubleshooting



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Message 5 of 8

baykakabay
Advocate
Advocate
tried it. the problem is not solved
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Message 6 of 8

302731251
Community Visitor
Community Visitor

i have the exact same problem on my computer, it simply does not want to work, its a bit stubborn i think

Message 7 of 8

janne.lindqv1stNDNC6
Participant
Participant

I have the same issue when I'm using fusion 360 in the desktop app. 

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Message 8 of 8

snrch4455JDFQ
Explorer
Explorer
Accepted solution

I know this is a old post, but might help someone later. I just came across this issue on windows. I had to navigate to the following, which might be different for others, something like "C:\Users\<user>\AppData\Local\Autodesk\webdeploy\production\<some long number>". There were 2 folders, you'll want the one with more files in it. find fustion360.exe and launch that. the shortcut was using the one in the other folder which gave me the infinite loop.

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