Fusion 360 freezes when trying to export

[Anonymous]

Follow up to error report CER_183976395:

Fusion 360 freezes or crashes whenever I attempt to export a design, regardless of format (e.g. .stl, .step, etc). This is a new error (encountered since start of November 2018), and includes historical designs that I have previously been able to export in a variety of formats.  

Any ideas on what the problem may be?  

[ryan.bales]

Hey @Anonymous,

Is this issue with any file? Such as a brand new design?

[Anonymous]

Dear Ryan,


Thanks for such a quick response.


No, I can no longer export any file, including both new designs and historical designs that I have previously been able to export in a variety of formats (typically as .step or .stl).

[ryan.bales]

Can you send me the diagnostic log files?

[Anonymous]

Dear Ryan,


Please find the Diagnostic Log Files in the attached .zip folder.


Please do let me know if I can provide any more useful information.


Best wishes,


Jon

[ryan.bales]

Hey @Anonymous,

There isn't a Zip file attached to your post.

[Anonymous]

Apologies Ryan,


I seem to have one attached in my Sent email folder for this thread.


I have re-attached the .zip folder to this email. Please let me know if the problem with it not showing up on your end persists and I will try an alternative means of sending.


Best wishes,


Jon

[ryan.bales]

You'll need to open the thread and reply/attach here rather then in email. 

[Anonymous]

OK, hopefully attached this time.

[ryan.bales · Accepted solution]

I'm not seeing anything crazy in there. Have you tested uninstalling and reinstalling? 

[Anonymous]

Yes, uninstalling and reinstalling Fusion 360 using the Fusion 360 Cleaner utility seems to have done the trick.

Thanks for your input.