fusion 360 freezes when opening or trying to install.

[tony_fortunato1]

I have read through the list and have tried the recommended fixes. 

[dsouzasujay]

Hello @tony_fortunato1 ,

Based on the log file that is attached.

The issue is related to permission, could you please follow below article and see if the problem gets fixed?

"Problem installing Fusion. [Errno 13] Permission denied" when installing Fusion

[lauri_barnhart]

Hello, @tony_fortunato1,

Just checking in—did the responses shared by @dsouzasujay help clarify your question?

If so, please consider clicking the "Accept Solution" button on the post(s) that solved your problem. Doing so helps others in the community easily find useful answers.

If your question still needs more attention, feel free to reply here with an update. This way, other members can jump in with further suggestions or guidance to help you move forward.

All the best,

Lauri | Community Manager

[tony_fortunato1]

I am going to take this laptop to the I T guys. To see if the can apply the fix recommended.

[tony_fortunato1]

Hi there, I have tried all of the recommended fixes, but fusion still doesn't finish loading and stops responding. The task manager crashes and I have to power off. I have uninstalled the antivirus software, for the moment.  I have remove the latest windows update. I have tried many attempts to uninstalled /install fusion.

[dsouzasujay · Accepted solution]

Hi @tony_fortunato1 ,

i see a problem in the attahced log file xerces-ad-c_3.dll is in use

Do you have other autodesk applications in use? if yes

• Close all Autodesk applications: The file may be locked by another running process. Ensure all related software, including background services, are closed via the Task Manager.
• Restart your computer: A simple restart can often clear the lock on the file.
• Use the Fusion Service Utility:
  1. Go to the Windows Start menu and type "Add or remove programs".
  2. Find Fusion 360, rightclick and select Modify.
  3. This will launch the service utility; run the Repair function from there. 
• If not installed, do a fresh installation

See if this solution works

[lauri_barnhart]

Hello, @tony_fortunato1,

Did the latest information provided by @dsouzasujay help you and answer your question?

If yes, please click on the "Accept Solution" button on the post(s) that solved your problem. This will assist other community users in finding and benefiting from this information.

If not, please do not hesitate to give an update in this thread so all community members receive an update on the progression of your question, and can suggest next steps that may be helpful for you to achieve what you're looking for.

All the best,

Lauri | Community Manager