Fusion 360 Expired Even after education account renewal

[aleon11]

Good evening,

I renewed my educational license and received an email from Autodesk letting me know that it had been successfully renewed for another year. However my Fusion 360 has a message that reads "Expired: Subscribe Now" (see attached.)

I am able to access all my files and projects but they are all read-only. the save button is disabled.

I have logged off and logged back in and the issue remains. 

Any help would be appreciated.

Thank you.

[jhackney1972]

How long has it been since your received the Autodesk acknowledgement that the license has been renewed and you checking Fusion 360 to see it it has taken effect?  

[aleon11]

I received my renewal acknowledgement email on 11/21/2020 at 12 noon.

I've been checking my Fusion 360 status every day. Last time was just about 5 minutes ago. the expired message remains.

Thank you for your help!

[jhackney1972]

You have not said what your operating system is but if it is Windows please try what the following screen capture is suggesting.  Two things I think you should know, this is a hidden file so you will have to turn on the visibility in Windows Explorer and two, AND THIS IS IMPORTANT, I think you should save the file first, to another safe folder, before deleting it just in case you would like to return it to the original state.  

[aleon11]

Thank you for the suggestion. Unfortunately, it did not work. 

I closed Fusion, then went to the folder:

%localappdata%\Autodesk\Web Services

and moved the file LoginState.xml to my desktop. I then restarted the program and logged back in. However, the error remained.

I am running Fusion 360 ver 2.0.9313 on a Windows 10 desktop.

[jhackney1972]

i guess it is time to get in touch with the Educational Support Staff.

[aleon11]

Thank you for your time! I'll contact them.