Fusion 360 doesn't open no internet

[alex.reed]

Hi there

Since updating Fusion 360 I can no longer open as there is an error message asking me to check my internet connection

I have an excellent web connection for all other apps

Thanks!

Alex

[masa.minohara]

Hi Alex,

Welcome to the Fusion 360 community! I am sorry to hear that you are experiencing the issue! Were you able to use Fusion 360 without any issues before the update? If so, could you try clean uninstall and re-install Fusion 360?

Also, have you changed any settings for your network environment? (fire-wall, anti-virus software, proxy, etc.)

If this doesn't work, could you attach Application Log Files and a screenshot of the error message you are receiving to this thread? I would like to take a closer look at the issue.

[alex.reed]

Hi there

thanks for your response. I tried the first steps of deleting files etc but no luck

I have attached the log for you to look at

Many thanks

Alex

[masa.minohara]

Hi @alex.reed,

Thank you for your response and the installation log file. Unfortunately I need another log file called application log file. Could you attach application log files? 

Application Log Files (for issues launching or operating Fusion 360):
Windows OS
C:\Users\%USERPROFILE%\Appdata\Local\Autodesk\Autodesk Fusion 360\<ID>\logs  ... (look for all *.log files)
 
Mac OS
Macintosh HD/Users/<LOGIN>/LIbrary/Application Support/Autodesk/Autodesk Fusion 360/<Custom ID>/logs ... (look for all *.log files)

Thanks!

[alex.reed]

Hi there


I hope these are the ones you need?


Thanks


Alex

[masa.minohara]

Hi Alex,

Thank you for your response but there's no attachment! 

[alex.reed]

Sorry, here they are

[masa.minohara]

Hi Alex,

I am not sure why but log files are not attached again. Could you try sending them to masanobu.minohara@autodesk.com? I'm sorry for the inconvenience.

[davebYYPCU]

After Win 10 update, Open Fusion before Internet is restored, 

clearing this message bounces to Desktop. 

Fusion as Stand alone is still an Option?

Fixed when Internet was restored.