Fusion 360 does not open because of a problem.

Fusion 360 does not open because of a problem.

Ian.alvarezg
Participant Participant
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Message 1 of 9

Fusion 360 does not open because of a problem.

Ian.alvarezg
Participant
Participant

Lately when I try opening Fusion 360 this error message comes out: 

 

Autodesk Fusion 360.app cannot be opened because of a problem.

 

Check with the developer to make sure Autodesk Fusion 360.app works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

 

This is the code error:

 

Process: Autodesk Fusion 360 [9625]
Path: /Users/USER/Desktop/*/Autodesk Fusion 360.app/Contents/MacOS/Autodesk Fusion 360
Identifier: com.autodesk.dls.streamer.scriptapp.Autodesk-Fusion-360
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Autodesk Fusion 360 [9625]
User ID: 501

Date/Time: 2021-04-29 15:17:01.435 -0500
OS Version: macOS 11.3 (20E232)
Report Version: 12
Anonymous UUID: BC130779-F9DD-EA44-0775-FE496CA1A12A

Sleep/Wake UUID: 6A4CFDC6-4383-4BB4-A6CF-22D3B4047B91

Time Awake Since Boot: 40000 seconds
Time Since Wake: 450 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: 0781246A-4850-3632-8FD5-CCB70AA8F9B8
Library not loaded: @rpath/Qt/QtCore.framework/Versions/5/QtCore
Referenced from: /Users/USER/Library/Application Support/Autodesk/*/Autodesk Fusion 360.app/Contents/MacOS/Autodesk Fusion 360
Reason: image not found

Binary Images:
0x1073ab000 - 0x1073cbfff +com.autodesk.fusion360 (2.0.10027 - 2.0.10027) <DBCDCD0A-5C7D-3699-B5A2-F411CA4030D5> /Users/USER/Library/Application Support/Autodesk/*/Autodesk Fusion 360.app/Contents/MacOS/Autodesk Fusion 360
0x115ea2000 - 0x115f3dfff dyld (851.27) <7EAA668B-F906-3BAA-A980-139BBE6E8766> /usr/lib/dyld

 

Any ideas?

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Replies (8)
Message 2 of 9

dsouzasujay
Autodesk
Autodesk

Hi @Ian.alvarezg ,

 
Edited: (Sorry i pasted the wrong post, do deleted and added new)
 
Looks like while downloading the package got corrupted, can you please download a fresh copy and try to install.
Aslo,  Can you please pass provide us the mac os version you are on?

If you find my answer solved your question, please click the "Accept Solution" button

Sujay D'souza
SQA Manager
Quality Assurance
Autodesk, Inc.
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Message 3 of 9

Ian.alvarezg
Participant
Participant

Hi @dsouzasujay I am currently using OS Version: macOS 11.3 (20E232) also, do yo know where to download a fresh copy?

 

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Message 4 of 9

Ian.alvarezg
Participant
Participant

Hi @dsouzasujay I am currently using OS Version: macOS 11.3 (20E232) also, do yo know where to download a fresh copy?

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Message 5 of 9

g-andresen
Consultant
Consultant

Hi,

1. CLEAN UNINSTALL

2. Download

products.png

select Version > Download

 

günther

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Message 6 of 9

Ian.alvarezg
Participant
Participant

Hi. @g-andresen  and @dsouzasujay  when I try to open the cleaner app this message comes out:

Image 4-30-21 at 9.57 AM.jpg

 Any ideas on why this is happening or any ideas to solve it?

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Message 7 of 9

dsouzasujay
Autodesk
Autodesk

Hi @Ian.alvarezg ,

 

Follow Below steps

  1. Download "Automatic Uninstall cleaner tool"
  2. Keep it on the desktop
  3. Make sure to remove spaces (for example rename it to "Fusion_360_Cleaner.app")
  4. Open Terminal and enter below line.
    sudo chmod -R 755 /Users/<YOUR USERNAME>/Desktop/Fusion_360_Cleaner.app 
    ​
  5. Make sure to change your <username> in the above line.
  6. Hit enter.
  7. Enter your password.
  8. Hit enter.
  9. Now Try to open Fusion_360_Cleaner.app

Let me know if this works


If you find my answer solved your question, please click the "Accept Solution" button

Sujay D'souza
SQA Manager
Quality Assurance
Autodesk, Inc.
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Message 8 of 9

Ian.alvarezg
Participant
Participant

Hi, @dsouzasujay after following the steps you proposed and trying to open the cleaner app this message poped up:

Image 4-30-21 at 11.26 AM.jpg

 Any ideas?

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Message 9 of 9

dsouzasujay
Autodesk
Autodesk

Hi @Ian.alvarezg ,

 

Not sure why it's not working for you.

Can you please try again following this video


If you find my answer solved your question, please click the "Accept Solution" button

Sujay D'souza
SQA Manager
Quality Assurance
Autodesk, Inc.
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