Files transferred from personal hub to team hub have disappeared

[cboyce376BTTSZ]

Hi,

Recently I had to create a new team hub and as part of that process I believe my personal files have been transferred to the team hub. However they are not present in the new team hub and if I switch back to my personal hub the files are not there and I get an error. When i log into myhub.autodesk360.com I get an error, and in the errors at the top it says that the files cannot be moved and to contact support.

I don't mind if these files are in my personal or team hub but I would like access to them.

Thanks

[porkodi_autodesk]

Hi, 

   I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

[porkodi_autodesk · Accepted solution]

Hi,

Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thanks! 

Porkodi Nathan

[cboyce376BTTSZ]

All the files are there now, thank you!

[Ronald.Thompson]

I am also having this exact issue. How did you fix it?

[porkodi_autodesk]

Hi @Ronald.Thompson, 

    I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

[porkodi_autodesk]

Hi @Ronald.Thompson, 

   We need more details. You can send it as a direct message as well. 

1. What is your hub id?
2. What is your email id?

Thank you! 

Porkodi Nathan

[Ronald.Thompson]

I'm not sure. Where will I find the IDs?

[Ronald.Thompson]

This morning the files are also missing from my personal account. I have opened a support ticket. I have one personal paid account and 2 company paid accounts. All of my files are gone from both accounts.

[porkodi_autodesk]

Hi @Ronald.Thompson, 

     1. What is your email? 
     2. What is the URL to your hub?

Thank you!

Porkodi Nathan

[porkodi_autodesk]

Hi @Ronald.Thompson, 

Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thanks! 

Porkodi Nathan

[Ronald.Thompson]

I don't see any difference. I resolved the issue after support failed to support.

[porkodi_autodesk]

@Ronald.Thompson,

          Is your issue resolved? 

If not, can you describe what's going on?

Thank you!

Porkodi Nathan

[Ronald.Thompson]

It's resolved.

[porkodi_autodesk · Accepted solution]

Awesome. Thanks for getting back to us @Ronald.Thompson. 

[Vincent9KD68]

I have this same issue after being force to migrate to Team Hubs. The failed move has remove all files from my account.

[porkodi_autodesk]

Hi @Vincent9KD68, 

We need the following information from you. Please send it as a DM.

     1. What is your email? 
     2. What is the URL to your hub?

Thank you!

Porkodi Nathan

[porkodi_autodesk]

Hi @Vincent9KD68, 

I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Thank you! 

Porkodi Nathan

[porkodi_autodesk]

Hi @Vincent9KD68 ,

       Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thank you!

Porkodi Nathan