Files aren't visible after license change to educational

[Anonymous]

I'd been using Fusion 360 under the startup/hobbyist license, when I started the app today I had to login (inside the app) and it welcomed me to my educational license. The problem is that all of my files are gone now, I cannot see them within Fusion 360 or via the A360 web site. Looking into the ...\appdata\local\autodesk\autodesk fusion 360 folder shows a new login folder created today. I can see some of my old files under the old login's cache folder. The challenge is that I'm using the same credentials to login, so I cannot switch back to a different set of credentials to get my old files back. How can I recover the files from the old login that are in the cloud?

[karina.harper]

Hi @Anonymous 

Can you take a screenshot of what you see in you local folder? I can track that ID down to the other account if there is one. If there is no second account, there may be an issue here that I'll need to work with our back end team to solve. Either way I'll need the ID of the 'second' account.

Cheers,

Karina

[Anonymous]

Thank you. Here you go, the 4C9... is the old directory tree/ID structure that has the files I'm missing. The P72 one appeared today when I had to re-login using my credentials. Everything in the P72 file tree was created this morning when I logged in. What's weird is that I'm using the same set of credentials.

[karina.harper · Accepted solution]

@Anonymous 

Just sent you a PM with the old login email.

Karina

[andreac_linaresj]

I am having the same issue. Could you please help me? Thanks