File Uploading Issue

[johnkray]

I know this is a common issue with Fusion 360 and this is not the first time it has happened to me. Last time I resolved the issue by doing a fresh install of Fusion. However this time I would really like to avoid that. I have a number of files I have been working on today and they all reference multiple other files. Fusion is telling me that because of this, I cannot save the files locally as native Fusion files. If I uninstall Fusion now I will lose any files that are not uploaded to A360. Further, I can only make a local backup using iges, step, etc, which will not save the Fusion timeline and this is crucial for me. 

Please advise. Thank you!

[ahreum.ryu]

Hi @johnkray, 

I'm sorry you are experiencing this issue.

I understand that you are unable to save Fusion file.

Could you share what error message you got and your log file? Here is how to collect it.

If you are worried about losing files, you would keep files in a location below.

• Window :

      C:\Users\[User name]\AppData\Local\Autodesk\Autodesk Fusion 360\[My account number]\W.login\

• Mac :

      HD\User\[User Name]\Library\Application Support\Autodesk\Autodesk Fusion 360\[My account folder]\W.login\

Have you tried this solution? Fusion 360 - Difficulties Uploading, Saving, Opening, Viewing, or Exporting

For some reason, I was unable to access the link so I'm sharing here just in case.

First, determine whether or not Autodesk Cloud Services are down by visiting https://health.autodesk.com/. If the cloud services are down, there will also be a pinned post on the Autodesk Fusion 360 forums.

Users should automatically be forced into offline mode, however, if they are not, the following workarounds should be used:

Workaround 1: Overwrite Queued Files in Offline Mode

1. Manually select to work offline on the offending computer.

2. Open the design with the issue from the data panel while in offline mode.

3. Save a new version of the design while in offline mode.

4. Go back online and see if the design will sync.

For information about offline mode, see:
How to work in offline mode in Fusion 360

Workaround 2: Clear User Cache

1. Make a backup of anything that has not saved to the cloud.

   See: How to make a local archive (back-up) file in Fusion 360

2. Clear the local cache.

   See: How to clear local user cache in Fusion 360
3. Re-test.

Workaround 3: Manually clear out the upload Queue and upload meter

1. Close Fusion 360

2. Browse to:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > W.Login 

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\W.Login\

2. Copy the entire Q directory and the UploadQueuedFileList.xml to a different directory for safe keeping. 

3. Delete the Q directory and the UploadQueuedFileList.xml

4. Delete the jobs.json and the jobs.json.lck files located in:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > P.Login 

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\P.Login

5. Restart Fusion 360
 

In some cases, Fusion 360 is unable to open a file because an update was not properly completed. To check for this issue, check the version number for Fusion 360 at the top of the Diagnostic log files or within the Fusion 360 Help menu by selecting About. If the version number does not match the current version of Fusion 360, please perform a clean uninstall and reinstall Fusion 360 to force the update and choose to keep the local cache.

I look forward to your reply

Many thanks, 

Ahreum.