FATAL ERROR:

FATAL ERROR:

Anonymous
Not applicable
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Message 1 of 3

FATAL ERROR:

Anonymous
Not applicable

Is anyone Is anyone else experiencing a FATAL ERROR: 

 

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719 Views
2 Replies
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Message 2 of 3

pawel.potyrala
Community Manager
Community Manager

Hi @Anonymous,

 

thanks for posting! I have never seen this particular error before, but it seems that your security software is blocking accoreconsole.exe (which is basically an execution file for Fusion 360 Drawings). Does adding accoreconsole.exe to the whitelist in your anti-virus software resolve the issue? See also: Configuring anti-virus software for use with Fusion 360.

 

If the issue persists after the execution file has been whitelisted, I would like to ask you to do the following for the further troubleshooting:

  1. Go to %localappdata%\Autodesk\webdeploy\production\[...]\FusionDocStream\Autodesk\FusionDocAcad ([...] is a sequence of letters and numbers),
  2. Run Accoreconsole.exe,
  3. Send me the screenshot of any error reports that might pop out.

Please accept as solution if my post resolves your issue, or reply with additional details if the problem persists.

 

Best regards,

Paweł Potyrała
Technical Support Manager

Global Product Support
My Screencasts | Fusion 360 Webinars
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Message 3 of 3

Anonymous
Not applicable

Thank you, it help. It was problem with anti-virus. 

 

Best regards

Olga

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