Failing to update

[guselfvpa]

Hi,

Fusion is failing to update for me, I am on a Microsoft Surface pro 3 Win10

Attached log file as suggested.

Kind regards

Patrik

[RajkumarIlanchelian]

@guselfvpa Thanks for the logs. It shows the below error 

OSError: [WinError 1392] The file or directory is corrupted and unreadable

Here is my recommendation:

1. Close Fusion 

2. Delete the shortcut you use to launch 

2a. Restart machine 

3. Go to add/remove programs 

4. Select Autodesk Fusion - Modify

5. Select repair Fusion 

This should help. 

This will launch the 

[guselfvpa]

Thanks,
I have now tried this, with no success unfortenately.

Any other possible remedies?  would uninstall and install remedy?

Kind regards

Patrik

[RajkumarIlanchelian]

@guselfvpa I am a bit surprised that this did not work. Essentially that is an uninstall/reinstall. To confirm that you are now able to use Fusion just that you cannot update it? Can you tell me what is the version of Fusion you are currently on? Also, certainly do the uninstall and a reinstall will install the latest build. 

[guselfvpa]

Hi,
Yes it works fine but is not updating.

If I try to uninstall via the dashboar thing or via apps and programs I am met with the below error message. Does this mean I need to resort to other ways of uninstalling?

I am on 

Fusion 360 2.0.17721 x86_64
Active Plan: Student
Windows 10 Pro 22H2 (19045.3803)

Kind regards

Patrik

[RajkumarIlanchelian · Accepted solution]

@guselfvpa Ok, looks like you want to do this then:

1. Again close Fusion and restart machine (Just to be sure)
2. Goto C:\Users\(username)\Appdata\Local - Delete the Autodesk Folder
3. Now install Fusion again

Does that help?

[guselfvpa]

Thanks Rajkumar,
That worked like a charm.

Best wishes for 2024

Patrik

[RajkumarIlanchelian]

@guselfvpa @Glad to know this worked.