F360 Will not launch

[Anonymous]

Went to fire up F360 today and got the "Unable to set up Fusion360 for your autodesk account" message.

F360 has been on this machine and working for around 8 months without issue

Checked the Autodesk page, no outages, etc...

Tried absolutely everything I could find in these forums, to resolve it.

Downloaded the Autodesk Automatic Clean Uninstaller, and ran it to completely remove F360.

Re-installed F360, with the same exact result.

Windows 10 machine with all current updates.

Rage.

[rishabh.bisht]

Hi @Anonymous ,

Welcome to the Fusion 360 community!

Can you please collect and share the logs?

[Anonymous]

Thank you Risabh, I have attached the log files

[Anonymous]

And here is one more....

[Anonymous]

Any ideas? Down for another day.....

[rishabh.bisht]

Hi @Anonymous,

• Are you behind any proxy?
• Are you able to login with any other account on this machine?
  OR
  Are you able to login on any other machine with this account?
• Please see this article for reference: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Unable-to-set-up-Fusion-360-for-your-Autodesk-account.html?_ga=2.172610595.1899892392.1597525938-875778885.1573211042 

[Anonymous]

Hi Rishahb,

No, I am not using a proxy server.

This machine is the only one that I use, for F360. It has had Fusion360 on it, and was working fine for over 8 months...

Now, every time I try to launch F360, I have to log into my autodesk account (which goes smoothly, I complete the two-factor authentication, then I get the "sit tight while we finish setting up F360" message, and then the error message: "Unable to set up Fusion360 for your Autodesk account".

This is unbelievably frustrating.

[rishabh.bisht]

Are you able to log in to https://myhub.autodesk360.com/ ?

[Anonymous]

Yes 

[rishabh.bisht]

There seem to be issues while Fusion is trying to retrieve the hub information..

Can you try below steps and see if it helps:
1. Login to https://login.autodesk360.com/  (which should redirect you https://myhub.autodesk360.com/ ) in a web browser.

2. After you are logged in and can see your projects, Open Fusion 360 client and try to login again there.

[Anonymous]

Hello Rishabh,

I tried your suggestion, but it does not work.

I am able to log in to the hub, but, it shows that I have no projects.

(That is scary! I have many projects, stored in the cloud....)

Trying to launch F360 gives the same error message, as before.

[rishabh.bisht]

Hi @Anonymous , can you try it again? We took some action on our end that should hopefully fix the hub issue.

[Anonymous]

Hi Rishabh,

Well, Partial Success... 

F360 Launched, and the "create a team" dialog box came up, requiring me to create a team (so, I did). 

F360 then opened as normal, however, when I go into Admin projects, none of my prior project files are there....

[rishabh.bisht]

Hi @Anonymous.,

Can you log out and login again? 
After logging in, if you don't see your projects, you can try switching hubs. See below article for reference. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-Switch-between-a-Personal-hub-and-a-Team-hub.html

[Anonymous]

Hi Rishahb,

OK so here is what I did:

Closed F360, re-started the computer.

Went to my Autodesk Hub page (As far as I know, I have never had a "hub', before).

So when you say "switching hubs" I have no idea what you are talking about.

Anyway, There is still no data there, its empty.

So I tried to launch F360 (because I have to work on something)

Got the message: 

"Unable to set up Fusion360 for your autodesk account"

So, it would appear that I am right back to where I started.

-Rob

[rishabh.bisht]

The action we have taken on the server side may take some time to process. Can you please try again after some time?

Sorry for the trouble and thanks a lot for bearing with me.

[Anonymous]

Hi Rishabh,

I just tried again, and it seems to be working now. (Hopefully it stays working!) Many thanks for your help, 

Rob

[rishabh.bisht]

Thanks for the confirmation @Anonymous. Glad to help.
Have a great weekend!