Exeption Error when trying to open a model
Hi @Anonymous
Thanks for posting. The crash report you submitted shows that Fusion is crashing in the sketch module, so I wonder if the current version of the design has a sketch error that is causing this problem.
Can you open any previous versions of the design?
I'm happy to have a look at the file on my end - are you able to share it as a downloadable link? If you'd like to keep the design private feel free to send me a direct message. I'd also be curious to see if you can export the design in F3D format as a new copy from your Fusion data in a web browser (at myhub.autodesk360.com). If you are able to export the design from the web browser, it may help to export in STEP format - this will create a STEP format copy that will not include any sketch geometry, which may allow you to get the file opened in Fusion.
I would also like to see what you mean by "the hourglass" - it may be beneficial for you to record a screencast showing the case on your system.
I'd also be curious to know if the design is shown in your locally cached recovery documents, or in your local cache. To check your upload queue and local cache, please look for the F3D format copy of the file at the path below:
- C:\Users\<username>\AppData\Local\Autodesk\Autodesk Fusion 360\<alphanumericID>\W.login\Q
If the problem file is shown there, can you copy the F3D file to a new local location and then upload it to the Fusion data panel as a new design?
I hope this helps! If you continue to experience problems and are unable to open the file, please gather your diagnostic log files and attach them to this forum thread. We will also need to know the name of the file you are unable to open to continue troubleshooting.
Hi @Anonymous
Thanks again for reaching out! I had a quick look at the logs and will be delving in deeper later this afternoon - please do email the file over when you get a chance.
The screenshot attached to your previous post indicates that this could be an issue with the upload queue - does working through the instructions at this article allow you to open the file?
I hope this helps and will reach out with any new information I have to share.
Hi @Anonymous
Thanks for the response. I think we double posted - I was referring to the logs you already attached in my previous post.
You can backup the local cache and any queued files by creating a copy of the Q-directory (see Workaround #3, step #2) and then clear the cache - you could then add the files from the backup Q-directory into the newly created Q-directory.
Well this may be a smaller project, I am curious what happened hear and will continue looking into it this afternoon - I'll post my findings here. It is unfortunate that these issues do occur and we appreciate you bringing this to our attention. When these issues are shared, we are able to research them in hopes of providing a long term solution in the future, so please don't hesitate to reach out with any problems.
Accepted solution
Hi @Anonymous
I tried a variety of tricks with your file this afternoon and found that, whatever I did, Fusion crashed immediately after trying to open the file. My crash reports fell into the same bucket as your report, which leads me to believe we are experiencing the same problem.
Both our crash reports also reference the sketch module, which suggests that this issue may be due to corrupted sketch geometry. Exporting a STEP would allow us to create a copy of the file without any of the sketch geometry present, but none of the alternative file formats I have tried to download have sent the email - same as you described.
When you said "exception error", were you referring to Fusion 360 crashing and giving you the option to send in the error report mentioned in your first post?
While I've been unable to open the file on my end, I wonder if we can get a past version of the design open. Please take a note of which version is failing to open at this time and try to promote previous versions to the current version and open the file? The "related data loading" message you described earlier is usually only shown in the web browser - will the previous versions open in Fusion? Does the same crash occur when you try to do so? What if you promote the previous version through the web browser? My apologies if I misunderstood your previous post.
I wouldn't worry about clearing the local cache on your end as the file is crashing on my end as well.
As this is a repeatable crash, I've logged a ticket with our development team to investigate further (internal reference FUS-39299). I've also reached out to some other resources about the file itself to see if anyone else knows any tricks to get it opened. I'll keep you updated with any new information I have to share about all of this.
As a new user, I know that this experience does not help you gain trust the cloud. While these issues with data corruption do sometimes occur, they are unique and sporadic events - and there is often a way to recover the data, even if it is in a different format. This case is particularly unique because whatever is going on with the file appears to be preventing the translators from converting from Fusion native to other formats - either when opening the file in Fusion or converting the formats for download.
One of our developers was able to export a SAT format copy of your file from a debug build - I've emailed you that file.
Please let me know if you have any questions - I am happy to help.