Drawing - part balloons positions reset all the time

[Sebastian_Seweryn]

Hello Guys,

I have an issue with a drawing made in Fusion 360 -  the part baloons reset their positions every time I show the one specific sheet of the file . Even if I arrange them and save the file, go to another sheet and come back than all the baloons are reset (messed up) - very annoying behaviour. Obviously I tried to restart the application and whole PC. I try to open the file in the web viewer but after 15 minutes of waiting the file still can't be presented.

I have similar problems form time to time (it's not the first situation) but this time the file is quite big and redrawing it will take a lot of time, what pushed me to report the issue finally.

Did anybody have a similar problem to mine? Do you know how to solve it?

Any suggestions will be appreciated.

Sebastian

[Sebastian_Seweryn]

Hey Guys!

Really nobody met that kind of problem? No feedback at all?

I asked for help on the Autodesk Customer Support as well because I have a paid subscription - nobody replied even with any confirmation of receipt of my message.

Really disappointing customer service...

[tarkeshwar.shah]

Hi Sebastian,

Can you please share the file with us, for looking at the issue? We tried reproducing the issue at our end but no luck.

Thanks,

Tarkeshwar

[sabadell]

Hi,

Yes, the data set would really help us. If you are not able or not comfortable posting it to the Forum, you can send it directly to myself or Tarkeshwar by email. We will treat it as confidential and only use it for debugging.

stewart.sabadell@autodesk.com

tarkeshwar.shah@autodesk.com 

I would also like to confirm what version of Fusion you have installed; you can check in the About box. Let us know.

[Sebastian_Seweryn]

Hi,

I can't share the file on the forum but I've made a screencast showing the problem.

I'll send the file to you directly as well.

The software version data is:

2.0.9305
Active Plan: Fusion 360, Subscription
Windows 10 (19041)

Thank you very much for taking this matter up. I really appreciate!

[sabadell]

Thank you Sebastian. You are on the very latest version.

I will look for an email from you and be sure the team investigates.

[mda]

I'm having the same issues on a drawing set I'm currently working on so I'm interested if there is a fix discovered for this.

[sabadell]

Hi,

A fix is in progress. I will check with the team to see if there are any workaround to use in the interim.

[mda]

As a licensed user, I really would like an update on this fix if there is anything to report.  I just started a new set of production drawings hoping the problem would be resolved and it isn't.  I am producing mechanical assembly drawings for our production teams but this is impossible with the balloons resetting every time I leave a page to work on the next one in a drawing set.

[tarkeshwar.shah]

The fix will be very soon available for you. Once it's part of the Fusion update, we will update you.

Thanks,

Tarkeshwar Shah

[tarkeshwar.shah · Accepted solution]

Hi,
We have a good news for you. We have fixed this issue and now available in the latest update happened yesterday. Please update the version and let us know if you have any concerns.
Refer https://www.autodesk.com/products/fusion-360/blog/december-2020-product-update-whats-new for more details.

[Sebastian_Seweryn]

I'm happy to confirm that the problem has been resolved. 😀 Good job! 👏

From now on working with drawings will be much more enjoyable experience. 👍

Thanks a lot guys!

[gbeaudryHG2AS]

Thank you. It was getting quite frustrating. Looking forward to the update.

[mda]

Looks to be working.  Thanks to the team for sorting it out.

[Justin.Thomas_CarolinaCAD]

Hello, 

I'm having the same issues with balloons on my drawing set resetting after I've taken the time to arrange them. My current version is 2.0.10564. Does anyone know of a current solution.

[sabadell]

Hi Justin.Thomas_CarolinaCAD,

If it is possible to get a data set from you that would be really helpful. Can you post a sample F3Z?