Crashing every time I try to open appearance library since update

[strange.dominic]

I have no idea why but every time I try to open the appearance library the software just crashes. To add insult to injury as it crashes the error report dialogue crashes before you can send the report too. This has only happened since the update last week. 

As a side saving is now also taking forever for some reason. Like I hit save go get a brew then its still saving when i get back. I know these aren't hardware issues as I wasn't having any issues pre update.

[Phil.E]

It would really help to see your crash reports, but I understand you are having trouble sending them. I've never seen this before, because the crash dialog runs in it's own thread and is sort of separate from Fusion itself. So if the dialog is showing, you should be able to send it.

I have to ask, have you restarted your computer and tried again? (sorry, but it's sometimes helpful)

[strange.dominic]

Yeah its really frustrating, I've not known anything like it. Sadly yes done all the restart stuff, checked for updates that sort of thing. Even tried I will see if it changes its mind tomorrow but same problem each day. It's like the software went from working to really sluggish and uncooperative over night.

Its very odd. I have brought my work laptop home to see if its an internet connectivity issue. So will try that today and message back if that changes anything.

[strange.dominic]

Can confirm its an internet issue! that's so weird. Worked first time absolutely fine for the first time in the week. Guess work need to sort their internet out!

Thanks for taking the time to send a response

[Phil.E]

Thanks for the details.

It would really help if you could try again on your network and get it to fail, and then collect your logs. (get logs at Help > Support and Diagnostics > Diagnostic log files). You can email them to me at phil dot eichmiller at autodesk dot com, please.

Reported as FUS-102458. 

[Phil.E]

@strange.dominic Did you ever get a chance to reproduce the issue and gather logs?