Correct way of reporting bugs

[Anonymous]

Hi Fusion 360 Team,

I have been look (all over autodesk) for a dedicated bug report feature but have not found any.  I often notice minor glitches, but don't get them reported - simply because I am unsure how and where to report it. I also often feel that these issues must have been reported by others, but can not find a list of known bugs.

So what are the procedures from reporting bugs (also the tiny ones)? 

Something like bugZilla would be great. If here in the forum, could someone make a school book example for a bug report.

merry Christmas

Peter

[masa.minohara · Accepted solution]

Hi @Anonymous,

Thank you for posting in the forum! This forum board is the correct place to report bugs in Fusion 360.

We don't have a public list of known defects but if you can't find a related topic within the forum, please feel free to create a new forum thread.

When reporting an issue, the following items would be helpful for us to investigate:

• Description of the issue
• File that you are experiencing the issue with
• Screenshots of where you are seeing the issue
• Screencast of the steps to reproduce the issue

[stellaviriato73]

Fusion 360 -- DB error: // no such table: Technologies

Please report this error and editing steps prior to this error to Autodesk.

Unexpected Condition details:

File: R:/Electron/EAGLE/src/LibrariesIndex/DB/SQLite/SQLiteQuery.cpp, Line 210

Query info: SELECT devtech.id AS id, devtech.fullname AS .. ev.id = devtech.device AND dev.deviceset = ?;

[justGuner]

Fusion 360 closes Chrome

Ok, so my problem is that launching fusion 360 will sometimes close a chrome tab. I have no ideea why this might happen.

[olliecollard1]

Hi, I have found that when printing drawings, The info box which pops up regarding disassociated annotations doesn't just pop up once, but pops up n times, where n is the number of disassociated annotations in the drawing, not a big issue, but I thought I'd bring it up.

edit: (Up to 2 times)

[craighyattM3AQF]

Bug report:   Exporting to STL (non-commercial version current as of this post running on Windows 10) sometimes doesn't display the progress bar.  If I export the same file again after a minute or so, the COMPLETE status pops up immediately for a new version of the STL file, and the previous version never completes.  Exiting Autodesk 360 warns that an export is still in progress.  This is not a serious issue since there's an easy workaround.  I think it might have appeared within the last two software updates, but not sure.  Don't have any screenshots.

*edit  Forgot to mention that the first STL export attempt never shows progress and seems to be stuck.  That's why I retried exporting the same file.

[TheCADWhisperer]

@craighyattM3AQF 

It probably would have been best to start a new discussion thread with a link back to this thread for reference.

But in any case, 

it is much faster to simply right click Save as Mesh...

Faster and more options...

[craighyattM3AQF]

Good to know. I’ll try it and see if the Photon slicer can handle mesh.

[TheCADWhisperer]

Stl is mesh.

When you Save as Mesh select stl output, the same as Export.

[craighyattM3AQF]

Appreciate the attempt to help, but this thread is for a bug reports, and it’s wandering a bit off-topic.  I have a workaround, and I’m mainly interested in getting the bug fixed to help others. Thanks!

[craighyattM3AQF]

It's fixed.  Now when I export STL the progress bar works properly and the export is done quickly.  Thanks!  

[galex1]

I have been using the "2-sided offset" feature, which I find is a very useful extension to the previous offset feature for creating offset lines in a sketch.

However, it has a bug. If I define the value of the offset using a parameter, the feature works correctly. But if I then change the value of the parameter, it affects only one side of the 2-sided offset. The other side remains at its previous value. 

-- George Alexander

[g-andresen]

Hi,

Start a new topic so that you get more attention.

günther

[evilc]

I just thought I would say that I find this unacceptable.

With the amount I pay for this product, I expect to have the ability to track thr progress of bugs that I report (Whether they have been accepted, whether it has been accepted into the backlog, notification of when it is fixed etc...)

[yandongliu]

Fusion window goes white and CPU utilization goes abnormally high when closing. 

After the most recent update, the issue above appeared. CPU utilization during normal use also increased. 

[james_bakerS7SS8]

One of my students is having a problem with their assembly drawing. I don't have their files, but he did send me a screenshot from his computer. We also printed the drawing, and it printed the same as it appears on the screen. I have included the screenshot. Please let me know what information you need from me to properly diagnose the problem.